A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party [...]

Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It [...]

We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and [...]

When one of your main channels of communication with your customers is the phone, there’s a lot [...]

You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But [...]

For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer [...]