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How Digital Technology Is Employed In Managing The Customer Experience?
Youâll probably agree that the development of technology has been so impressive over the last few years that it has drastically changed our reality. Although constant innovations equal lots of “…”
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What Is the Connection Between Digital Transformation and Customer Experience?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and “…”
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What does CX need to look like in hospitality now?
Robotic Process Automation, chatbots, and other digital-first approaches This is where youâre going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 “…”
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The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on âThe Future of Travel,â a topic very much on peopleâs minds these days as vaccinations begin to scale “…”
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The race to be more digital
The core element of modern business is a race to be more digital — the term is often âdigital transformation.â This all looks different depending on the size of your “…”
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The rise of the on-demand economy and what it means for outsourcing
Back in 2015, The Wall Street Journal did a nice deep dive on âthe on-demand economy,â which essentially refers to companies like Amazon, Uber, et al. You can get what you want — a “…”
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Some of Conectysâ 2020 accomplishments
The big focal point of the year, in both society and business, was obviously COVID. In order to explain some of our accomplishments in 2020, we thought weâd do a “…”
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Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of âcontact centerâ vs. âcall centerâ and the ways that theyâre changing, and now we want to go more in-depth “…”
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Bring the call center into the future
Does the term âcall centerâ have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that canât answer “…”
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The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, âdigital transformationâ means that you incorporate digital approaches into the full ecosystem of your business. Typically this is going “…”
