Share This Story, Choose Your Platform!
Published On: January 18th, 2022|Tags: |4.2 min read|

Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What steps to follow when creating robotic process automation?

Keep reading to discover answers to these and other questions!

What is robotic process automation?

In a nutshell, robotic process automation (RPA) is modern software that facilitates the process of developing, deploying, and managing AI solutions. It makes it possible to minimize the number of repetitive tasks within an organization by interacting with digital tools and “shadowing” activities performed by humans.

Thanks to RPA, robots (just like real people) are able to comprehend what’s happening, or what’s visible on the screen. Consequently, they can manage systems and complete certain actions. What’s more, it’s important to mention that apart from being able to facilitate our everyday work, robots are capable of performing tasks much more efficiently and consistently than humans. After all, they can work incessantly, without having to go to the restroom, gossiping with co-workers, take a coffee break, or go out for lunch.

Business benefits of RPA

As robotic process automation streamlines everyday activities, it translates directly into increased profits of an organization. More and more companies are taking part in the race to be more digital. Moreover, due to automating certain processes, employees don’t actually have to deal with mundane tasks anymore, which increases their satisfaction.

As an entrepreneur, you can focus on expanding other elements of your business in order to make the company more productive, competitive, and flexible.

RPA can be used to significantly speed up the digital transformation process. It also reduces the human input which helps to generate savings, not to mention the possibility to avoid any human errors that take place in a traditional business.

If you’re a business owner who wants to build a dynamic, proactive, engaged, and strategic team of specialists, benefit from robotic process automation. How to create it?

Robotic process automation – how to create it?

Although there are numerous robotic process automation tools, you still need to know the purpose behind performing specific activities and parameters that will allow you to measure your effectiveness.

Don’t get tempted by the promise that an RPA tool will launch the bot for you, even if you don’t have any knowledge in the field. You won’t be successful until you determine why you actually want to invest in robotic process automation and what tangible benefits it can bring to your company.

4 steps to creating robotic process automation

When creating robotic process automation, you should follow specific suggestions that will maximize your chances of success.

Focus on details

Although it might seem obvious, many people don’t realize that automating small activities frequently performed within the organization is the key to success. Instead of focusing on processes that take place once a year, think about valuable modifications that could actually benefit your company. Moreover, starting with details will help you understand RPA better, and you’ll be ready to implement bigger changes in the future.

2. Do research

Identify weak points of your organization and determine which elements actually need improvement. Thanks to it, you’ll be able to prepare a list of processes that should be automated in the first place to actually benefit your business. Even if it seems to you that a given activity in your company is a good candidate for RPA, find data that supports your standpoint.

3. Analyze your processes

To program the robots properly, you need to know your in-house processes like the back of your hand. This will allow you to capture details of the process on a click level. Remember that RPA isn’t the same as machine learning. The robots won’t learn automatically, they can only perform tasks you taught them to perform. Therefore, it’s crucial to profoundly analyze your processes in order to avoid potential mishaps in the future.

4. Identify key performance indicators

You won’t know whether RPA brings your company any benefits unless you determine KPIs. Measure your progress and ROI for the RPA activities. Focus on analyzing elements such as the impact of RPA on:

  • your employees,
  • finances,
  • your business strategy,
  • productivity of your specialists,
  • saved time,
  • the quality of performed activities.

If you’re still wondering how to create robotic process automation, make sure that you focus on your corporate goals, structures of in-house processes, and calculation of corresponding KPIs. This is the key to motivating your employees, engaging your management board, and expanding RPA within the organization.

How to create robotic process automation? The takeaway

RPA can bring numerous benefits to your company by making it more efficient and profitable. Now, when you know how to create robotic process automation, it’s time to get down to work and devise a plan tailored to your business needs.

Do you care about your customers? Read our article to discover the connection between digital transformation and customer experience.

how robotic process automation worksHow Does Robotic Process Automation Work?
How to Improve Online Customer ExperienceHow to Improve Online Customer Experience?

Recent  Posts

  • Conectys-Business-Process-Outsourcing

The elements that create a remarkable customer experience

September 20th, 2022|Comments Off on The elements that create a remarkable customer experience

A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in it is a great way to optimize [...]

  • conpany culture influence on cx

The influence of company culture on customer experience

September 14th, 2022|Comments Off on The influence of company culture on customer experience

A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]

  • Text-based customer support VS phone-based

Text-based customer support VS phone-based

September 5th, 2022|Comments Off on Text-based customer support VS phone-based

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]

  • startups prefer customer support outsourcing

Why startups prefer customer support outsourcing

August 24th, 2022|Comments Off on Why startups prefer customer support outsourcing

Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]