-
Are your Processes up to Par?
When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good “…”
-
Call Centers: Use these Tips to Better Manage Multi-Generational Teams
It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when “…”
-
Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology – and according to processes – can “…”
-
5 Signs your High-Touch Brand is Out of Alignment
If you run a high touch brand that must be in close communication with a customer before, during, and after the sales process, you understand the challenges that come along “…”
-
7 Acronyms your Call Center must Embrace – and Ace
A crash course in the 7 acronyms that matter most to your call center. Managing a call center, and doing it well, can be one of the most challenging operational “…”
-
4 Problems the Gaming Industry Faces – and How to Fix Them
There’s no question the gaming industry is huge But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the “…”
-
3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team “…”
-
Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been “…”
-
Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?
We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out “…”
-
Trust is the Secret to a Winning Outsourcing Relationship: Here’s How to Find it
It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers – and we completely understand. Especially if you founded “…”
