Customer service excellence does not happen by magic.
No elves come out at night to answer questions, send replacements for DOAs or gauge satisfaction levels. So who does all that?
That would be people, like you or me. People who go out of their way to care for others. They help perfect strangers navigate mobile apps, troubleshoot internet connection issues, replace product parts, veto reviews, answer tweets and update help files.
Our company has been offering outsourcing solutions for over a decade. We wouldn’t have been able to do that without our teams. Their hard work is what makes it all a reality. Every SLA we exceed, every award we win, every fun-filled Happy Hour we organise – it’s all thanks to our work family.
This summer, we celebrated our 11th anniversary. Today, there are over 500 of us working, learning and laughing under nearly the same roof. Because team members are slowly conquering the world, and Belgium, Romania and the Philippines have already been pinned to the map.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation, and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management, and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO Firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.