BUCHAREST, ROMANIA, October 20, 2015 – A Spanish luxury fashion retailer has chosen Conectys as a partner for global expansion and native high-touch customer service solutions across Europe.
The brand specialises in bespoke men’s fashion, and began to manage client queries with an in-house customer support team. With business booming and a loyal fan base, the retailer began to look for an experienced customer service outsourcing provider to support its European expansion.
The supplier of choice, Conectys, will act as a single point of contact for the client, drawing on its extensive retail experience with similar brands. The multilingual teams at Conectys will provide Level 1 support for pre-sales, order-related, and post-sales enquiries in six mainstream European languages over email and live chat.
The ability to deliver bespoke solutions, handle seasonal spikes and enhance customer loyalty at a global level have been key in selecting Conectys Romania as a business partner. As more and more companies become familiar with Romania’s business capabilities, Conectys’ presence in the East European country and subsequent success prove that outsourcing through nearshoring is a valuable gateway to the European and, indeed, global market.
The partnership represents another step for Conectys toward a streamlined offering to the luxury retail sector, and proof that nimble multilingual customer service is the key to sustainable business expansion.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.