ROMANIA —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has reached a milestone of 16 years in the BPO industry. Conectys has been building a strong foundation for growth since August 18, 2004. By relentlessly designing processes, optimizing tools and technologies and building a solid backbone of senior leadership, the company is positioned for unprecedented growth. In the last year alone, Conectys added five new strategic locations around the world and has seen its team expand to over 1,500 employees. New sites were launched in response to customer demand and are located in the U.S., Portugal, Turkey, and Poland, as well as a second site in the Philippines.
Conectys started 16 years ago with a computer, a phone and a vision,” says Conectys’ CEO Arnold Cobbaert. “The growth that we’ve charted since then has been nothing short of astonishing. We’ve learned and achieved a lot in these first 16 years, and are looking forward to crossing even more milestones in our next 16 years.
Conectys offers customer experience solutions and content moderation services to a variety of industries. It is set apart from other BPO providers, due to its consistency in quality services and its emphasis on hiring (and extensively training) experienced team members. In recent years, Conectys, the focus has been on geographic expansion and an optimized global footprint in order to offer more functionality and offerings to clients. The company is also constantly injecting technology into its processes and services, both internally as well as client-facing. Ever a pioneer in BPO, Conectys continues to nimbly and quickly adapt to – and anticipate – market changes and client needs.
“I’m incredibly proud of our portfolio of clients, and of the creativity, flexibility, and insight we deliver to them,” says Cobbaert. “Our team encourages our clients to take risks and then surprises them by exceeding the speed of deployment and the ability to deliver expectations. All of this speaks to our quality, which is the foundation behind why we’ve grown as we have. But, I’m most gratified about the way we’ve made Conectys a second home for our employees. Our team members, our growing family of Conectysians, feel a sense of belonging; they feel respected and motivated. This is the underlying key to our success as well as our clients’ success.”
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation, and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Tapei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO Firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.