Call Center Outsourcing Services
USE OUR CALL CENTERS TO IMPROVE ON CUSTOMER RETENTION | GLOBAL EXPANSION | COST OPTIMISATION | SEASONALITY MGMT
Conectys delivers a wide range of certified low-cost call center outsourcing solutions in over 35+ languages and on a 24/7 schedule. Our skilled nearshore and offshore teams are based in EMEA (Portugal, Poland, Turkey, Romania, Belgium), APAC (Philippines, Taipei), AMERICAS (the U.S.), and multilingual call center teams can also be sourced remotely (Work from Home).
Accelerate your global expansion with skilled multilingual call center agents fluent in English, German, French, Spanish, Italian, Portuguese, Polish, Czech, Hungarian, Russian, Greek, Turkish, Scandinavian, Chinese, Japanese, and more – all for seamless communication across cultures.
Voice, email, web tickets, SMS, live chat, and social media interactions with your customers are tailored to your brand voice, delivering on your brand promise. All agents are pre-trained on channel-specific communication skills and ready to adopt your brand culture and specific training.
Find out how your customers react to product and policy changes, in real-time, through our hosted call center technology, ConectysOS. The platform provides transparency of SLAs and automation of Net Promoter Score (NPS), First Contact Resolution (FCR), and Customer Effort Score (CES) surveys, at zero cost.
From customer service and technical support to market research and debt collection, we have the outsourced call center service package to fit your requirements, and at a low cost. We combine language strength with automation, price per contact efficiency, industry expertise, and 24/7 coverage.
All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.
FEATURED CLIENTS
Why Conectys?
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
We’re able to integrate with:
Talk to a professional!
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.
Alternatively, you can contact us via email.
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