Call Center Outsourcing Services

USE OUR CALL CENTERS TO IMPROVE ON CUSTOMER RETENTION | GLOBAL EXPANSION | COST OPTIMISATION | SEASONALITY MGMT

Conectys delivers a wide range of certified low-cost call center outsourcing solutions in over 35+ languages and on a 24/7 schedule. Our skilled nearshore and offshore teams are based in EMEA (Portugal, Poland, Turkey, Romania, Belgium), APAC (Philippines, Taipei), AMERICAS (the U.S.), and multilingual call center teams can also be sourced remotely (Work from Home).

Global Reach

Accelerate your global expansion with skilled multilingual call center agents fluent in English, German, French, Spanish, Italian, Portuguese, Polish, Czech, Hungarian, Russian, Greek, Turkish, Scandinavian, Chinese, Japanese, and more – all for seamless communication across cultures.

Omnichannel

Voice, email, web tickets, SMS, live chat, and social media interactions with your customers are tailored to your brand voice, delivering on your brand promise. All agents are pre-trained on channel-specific communication skills and ready to adopt your brand culture and specific training.

Customer Retention

Find out how your customers react to product and policy changes, in real-time, through our hosted call center technology, BlueTweak. The platform provides transparency of SLAs and automation of Net Promoter Score (NPS), First Contact Resolution (FCR), and Customer Effort Score (CES) surveys, at zero cost.

One-stop-shop

From customer service and technical support to market research and debt collection, we have the outsourced call center service package to fit your requirements, and at a low cost. We combine language strength with automation, price per contact efficiency, industry expertise, and 24/7 coverage.

All our call centre outsourcing solutions offer the full extent of our multilingual capabilities and over 18 years of BPO and KPO experience across top industries.

Customer Service

Connect with your customers 24/7 on their preferred communication channels.

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Technical Support

Build loyalty by solving technical and complex queries with skilled Tier 1 and Tier 2 technical support.

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Virtual Assistant

Multilingual phone answering-&-dispatch solutions that meet your availability needs and budget.

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Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

We’re able to integrate with: