Call Center Outsourcing Services

Call Center
Outsourcing Services

CUSTOMER RETENTION | GLOBAL EXPANSION | COST OPTIMISATION
SEASONALITY MGMT

Conectys delivers a wide range of certified low-cost call center outsourcing solutions in over 35+ languages and on a 24/7 schedule. Our skilled nearshore and offshore teams are based in EMEA (Portugal, Poland, Turkey, Romania, Belgium), APAC (Philippines, Taipei), AMERICAS (the U.S.), and multilingual call center teams can also be sourced remotely (Work from Home).

Global Reach

Accelerate your global expansion with skilled multilingual call center agents fluent in English, German, French, Spanish, Italian, Portuguese, Polish, Czech, Hungarian, Russian, Greek, Turkish, Scandinavian, Chinese, Japanese, and more – all for seamless communication across cultures.

Omnichannel

Voice, email, web tickets, SMS, live chat, and social media interactions with your customers are tailored to your brand voice, delivering on your brand promise. All agents are pre-trained on channel-specific communication skills and ready to adopt your brand culture and specific training.

Customer Retention

Find out how your customers react to product and policy changes, in real-time, through our hosted call center technology, ConectysOS. The platform provides transparency of SLAs and automation of Net Promoter Score (NPS), First Contact Resolution (FCR), and Customer Effort Score (CES) surveys, at zero cost.

One-stop-shop

From customer service and technical support to market research and debt collection, we have the outsourced call center service package to fit your requirements, and at a low cost. We combine language strength with automation, price per contact efficiency, industry expertise, and 24/7 coverage.

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.

Talk to a professional!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.