Call Center Outsourcing Services
USE OUR CALL CENTERS TO IMPROVE ON CUSTOMER RETENTION | GLOBAL EXPANSION | COST OPTIMISATION | SEASONALITY MGMT
Conectys delivers a wide range of certified low-cost call center outsourcing solutions in over 35+ languages and on a 24/7 schedule. Our skilled nearshore and offshore teams are based in EMEA (Portugal, Poland, Turkey, Romania, Belgium), APAC (Philippines, Taipei), AMERICAS (the U.S.), and multilingual call center teams can also be sourced remotely (Work from Home).
Accelerate your global expansion with skilled multilingual call center agents fluent in English, German, French, Spanish, Italian, Portuguese, Polish, Czech, Hungarian, Russian, Greek, Turkish, Scandinavian, Chinese, Japanese, and more – all for seamless communication across cultures.
Voice, email, web tickets, SMS, live chat, and social media interactions with your customers are tailored to your brand voice, delivering on your brand promise. All agents are pre-trained on channel-specific communication skills and ready to adopt your brand culture and specific training.
Find out how your customers react to product and policy changes, in real-time, through our hosted call center technology, ConectysOS. The platform provides transparency of SLAs and automation of Net Promoter Score (NPS), First Contact Resolution (FCR), and Customer Effort Score (CES) surveys, at zero cost.
From customer service and technical support to market research and debt collection, we have the outsourced call center service package to fit your requirements, and at a low cost. We combine language strength with automation, price per contact efficiency, industry expertise, and 24/7 coverage.
All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.
FEATURED CLIENTS
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
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