How to Create a Customer Experience Strategy?
Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing [...]
How to Create a Memorable Customer Experience
The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and [...]
What Are the Drivers of Digital Transformation?
An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, [...]
What Does Retail Customer Service Experience Mean?
The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions [...]
One or multiple vendors for customer experience outsourcing: what suits your company best
The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple [...]
How Are Digital Technologies Transforming Markets
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating modern technology into all business areas and processes can effectively modify [...]
What Is Online Customer Experience?
It turns out that more and more customers are willing to pay higher amounts for better and more memorable experiences with a brand, products, or services. Being able [...]
What Is Customer Experience Analytics?
Customer experience has a huge impact on your company’s popularity, success, and revenues. If you are looking for an effective way to increase customer loyalty and lifetime value, [...]
How to Improve Online Customer Experience?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, [...]
How to Create Robotic Process Automation?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among [...]
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same [...]