The elements that create a remarkable customer experience
A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and [...]
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as [...]
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. [...]
Why startups prefer customer support outsourcing
Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of [...]
What is Customer Experience Management (CXM)?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, [...]
How to Create a Customer Experience Strategy?
Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing [...]
How to Create a Memorable Customer Experience
The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and [...]
What Are the Drivers of Digital Transformation?
An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, [...]
What Does Retail Customer Service Experience Mean?
The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions [...]
One or multiple vendors for customer experience outsourcing: what suits your company best
The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple [...]
How Are Digital Technologies Transforming Markets
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating modern technology into all business areas and processes can effectively modify [...]
What Is Online Customer Experience?
It turns out that more and more customers are willing to pay higher amounts for better and more memorable experiences with a brand, products, or services. Being able [...]