EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on.
The outsourcing world does not lack industry analysts and annual prizes. You might have even seen a few sparkling trophies on your outsourcing partner’s shelf the last time you visited.
But who organizes these award competitions and are they any good?
Conectys as the winner of many awards for outsourcing
As the proud recipient of the National Outsourcing Association’s Award for Outsourcing Contact Centre of the Year, along with several other notable prizes, we know a few things about the award world.
We have carefully analyzed our activity, written detailed, compelling entries, and celebrated our success as a team and business model. Like us, thousands of other service providers compete annually for some of the most distinguished titles in our business sector.
These competitions are organized by esteemed organizations and analysts and judged by top professionals, outsourcing strategists, and innovators who benchmark entries against the larger industry landscape and against each company’s business trajectory. Organizations such as the NOA benefit from a bird’s eye view of the industry and are adept at identifying trends and game-changers.
As a result of years of accumulated expertise, these awards carry enormous weight.
Outsourcing awards are outstanding guarantees of best practice, efficiency, and business acumen. They validate a provider’s activity beyond the numbers. They also offer an important opportunity to celebrate the teams behind winning buyer-seller collaborations as a crowning of less quantifiable qualities such as passion, ambition, and empathy.
If you see an award badge on a provider’s website or an actual prize in a trophy cabinet, you can be sure that that company has not only been vetted by an established organization for being a successful business. Perhaps more importantly, that provider has been marked for the immense innovation potential it packs in its day-to-day activities.
That is what outsourcing awards certify and what you want to look for in an outsourcing partner – demonstrable excellence beyond KPIs, a talent for enhancing processes by taking the road less traveled, and an unwavering focus on client benefits.
Recent Posts
The elements that create a remarkable customer experience
A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in it is a great way to optimize [...]
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]
Why startups prefer customer support outsourcing
Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]