Share This Story, Choose Your Platform!

Published On: August 13th, 2018|Comments Off on Outsourcing made easy – 5 Steps to Work from Home Success|Tags: |1.9 min read|385 words|Views: 1893|

Work from Home has been successfully implemented around the world with outcomes ranging from lower office costs to happier, more productive staff.

Working from home and productivity

It has been proven to help increase brand affinity and scalability, and it’s also a great way to access a larger pool of specialist profiles for better multilingual coverage. It seems to be a straightforward enough model. But is there a way to guarantee better than average results? We think there is.

How to get the most out of the virtual work model?

Like with most things, developing and implementing a Work from Home scheme becomes much easier if you follow a few easy steps.

1. Establish a company policy

In order to reap all the advantages of the Work from Home model, companies need to test and develop processes and policies regulating remote work. From recruitment to technical specs, QA monitoring, risk management, and social support, home working raises questions that require swift answers.

2. Understand employment laws

Whether looking for international agents to cover seasonal spikes or unusual language combinations, understanding employment laws saves a lot of hassle down the line. Different legislations concerning holidays, sick pay, taxes, and health insurance can dictate the course of the collaboration.

3. Choose the Right People

Profiling is key when recruiting for Work from Home positions. The process is highly tailored, in order to gain better access to industry experts. Agents are thus chosen to be responsible and self-disciplined. They are highly proficient, knowledgeable, and passionate, and can make the perfect Brand Ambassadors.

4. Manage connectivity and risk

Accessibility and data security are the two main concerns of working remotely. A secure internet connection, cloud-based tools, a clear set of quality and productivity policies, as well as a sound business continuity plan are paramount to smooth, safe service delivery.

5. Ensure Support Visibility

Work from Home agents needs to receive the same coaching and support as on-site teams. E-learning tools aligned to on-site training schemes, as well as frequent communication between virtual agents, managers, and in-house staff, create a ‘water-cooler effect’ that improves efficiency and team spirit.

Creating a successful Work from Home program takes dedication, care, creativity, and trust. If done well, however, the rewards are undeniable – deeper service personalization, quick ramp-up capabilities, and a better fit for multilingual and multicultural talent.

blog post journeyDo you Know your Customer Journey?
The Consumerization of HealthcareThe Consumerization of Healthcare: What Does It Mean?
Outsourcing made easy – 5 Steps to Work from Home Success

Intrigued about oursourcing?

Get in touch with our sales team now!

Contact sales now

Recent  Posts

  • customer-support-analytics

What Is Customer Experience Analytics?

February 21st, 2022|Comments Off on What Is Customer Experience Analytics?

Customer experience has a huge impact on your company’s popularity, success, and revenues. If you are looking for an effective way to increase customer loyalty and lifetime value, smart measurement can help you do it. What is customer [...]

  • How to Improve Online Customer Experience

How to Improve Online Customer Experience?

February 15th, 2022|Comments Off on How to Improve Online Customer Experience?

If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how can you improve it? Keep reading to discover [...]

  • how to create robotic process automation

How to Create Robotic Process Automation?

January 18th, 2022|3 Comments

Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What [...]

  • how robotic process automation works

How Does Robotic Process Automation Work?

January 14th, 2022|Comments Off on How Does Robotic Process Automation Work?

Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]

Related Posts