Share This Story, Choose Your Platform!
Published On: March 3rd, 2021|Tags: |3 min read|

The core element of modern business is a race to be more digital — the term is often “digital transformation.” This all looks different depending on the size of your company, usually:

  • Smaller companies are trying to complete the process steps, such as moving important documents from on-premise to the cloud.
  • Mid-size companies have typically done that work and are trying to find more advantages, value propositions, and cost savings with digital.
  • Larger companies have done the logistical work (usually) and found the value, but are trying to continually maximize digital and transform how they work (especially also in the context of COVID).

There are a lot — A LOT! — of acronyms in the digital transformation space. Two of the most common are BPM — Business Process Management — and RPA, or Robotic Process Automation. How are those two things similar and different? Find out more about the difference between RPA and BPM!

RPA vs BPM – definitions

RPA helps automate monotonous, routine, and time-consuming tasks, and in turn, allows your team to focus on more important and complex business tasks. It is application-agnostic and is based on low-level events or triggers like keyboard or mouse use and web page scraping.

BPM focuses on streamlining and reengineering underlying business processes to drive higher efficiency. It can improve business processes by analyzing how they work in different scenarios, making improvements to them, monitoring the modified processes, and continually optimizing them.

Difference between RPA and BPM

One of the main differences between RPA and BPM is the time frame to deployment and implementation.

RPA can be deployed faster because the tools can seamlessly work across your organization’s existing applications and processes.

BPM is a bigger effort, which involves reshaping business processes in your organization, and thus takes more time.

With RPA, you see quicker returns — say, from a bot you installed to work on a repetitive task. While the returns are fast and visible, implementations may not always address the underlying inefficiencies in your business processes.

BPM takes longer to see returns, but ultimately you will see higher efficiency, cost reduction, agility, productivity, and compliance.

What is RPA best for, then?

Routine, automated tasks that don’t require more complicated decision-making trees. As a result, RPA is mostly used by organizations when they have a large amount of data living across legacy systems.

RPA goes one task at a time. BPM is the complete automation/transformation of end-to-end projects, including identifying the administrative tasks required for the process, outlining the workflows, and optimizing those workflows.

BPM takes longer to see results and is usually used by more mature organizations, although some smaller ones have had success with BPM.

RPA is kind of like dipping your toe into the water for automation and transformation, and BPM is learning to swim in the deeper parts.

How do you know what you need?

In general, you should choose RPA when you need to automate processes that are not going to frequently change and wouldn’t require any integration.

BPM should be used for processes that are majorly executed by humans or require third-party integration.

When deployed together, RPA and BPM can help you build a powerful platform that can support digital transformation throughout your organization. For example, when you are using BPM to automate an entire business process, you can use RPA for one or two steps of the process that are rule-based.

If you have further questions about these terms, other aspects of the digital transformation process, or anything else related to effective customer experience and content moderation work, let us know.

Contact center kpi metricsCall and contact center metrics that matter
What are the types of BPO services?The four types of BPO & contact center providers

Recent  Posts

  • why is digital transformation important

Why Is Digital Transformation Important?

January 4th, 2022|3 Comments

Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]

  • how to measure the effectiveness of chatbots

How to Measure Effectiveness of Chatbot?

December 14th, 2021|Comments Off on How to Measure Effectiveness of Chatbot?

Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to [...]

  • what problems do chatbots solve

What Problem Does Chatbot Solve?

December 13th, 2021|Comments Off on What Problem Does Chatbot Solve?

What Problem Does Chatbot Solve? Due to the rapid development of technology, more and more companies decide to invest in chatbots to refine their communication with potential customers. Although in the past, these solutions were applied solely to [...]