Share This Story, Choose Your Platform!

Published On: August 25th, 2018|Comments Off on 3 Reasons Why Outsourcing Partnerships Fail|2.7 min read|549 words|Views: 1574|

When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting bonds and business-enhancing strategic decisions.

For the most part, the image stands true. But sometimes things go south and it’s usually because of these 3 important reasons:

conectys global bpo
Let’s talk solutions!

TRUST

Successful outsourcing collaborations run on trust and mutual understanding. Client and provider, they must realize that they are, in fact, on the same team, and listen to each other as they plot their course together.

Of course, BPOs are not mind-readers, and neither are clients. That’s why, from the very first contact, through the website or via telephone, both buyers and providers need to present their case as truthfully and eloquently as possible in order to set the right expectations for further discussions.

Trust is built one step at a time. By listening to the other party’s vision and goals, by being honest about current capabilities and open about future opportunities, clients and providers can ensure they have a solid base to build a thriving partnership on.

PLANNING

Diligent planning is a vital component of outsourcing due to the complexity of this type of business relationship.

The multilingual resources, processes, and technology that the BPO provider blends for a particular client need to be organized minutely, allowing for multiple variations in capabilities and requirements.

Knowing what they want to achieve is, therefore, the main responsibility of the client. The provider, on the other hand, must understand the client’s needs and priorities in order to set the appropriate milestones and prepare a smooth project transition.

But what is most important is that both the client and the supplier have all the data they need to make informed decisions and plan effectively to meet SLAs and exceed expectations. This, of course, depends on the third reason why outsourcing partnerships occasionally flounder.

COMMUNICATION

If the communication between clients and their outsourcing partners is transparent, open to all stakeholders, and, ideally, scheduled to an extent, there is nothing that can stop companies from achieving what they set out to do at the beginning of their relationship.

If, on the contrary, the chain of communication is cut short, if the feedback does not flow both ways and the access to real-time data is restricted, either knowingly or unknowingly, both partners stand to suffer.

Outsourcing works best when clients and providers communicate openly and when direct feedback, from end-customers and stakeholders alike, reaches the right departments and teams in order to drive product and service innovation.

Can you protect your outsourcing partnerships from these three risks? Absolutely. How? By paying special attention to the BPO provider selection process.

The Consumerization of HealthcareThe Consumerization of Healthcare: What Does It Mean?
Outsourcing Myths and FactsOutsourcing Myths vs. Facts
3 Reasons Why Outsourcing Partnerships Fail

Intrigued about oursourcing?

Get in touch with our sales team now!

Contact sales now

Recent  Posts

  • create a customer experience strategy

How to Create a Customer Experience Strategy?

June 3rd, 2022|Comments Off on How to Create a Customer Experience Strategy?

Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing to pay more for products or services if they get [...]

  • memorable customer experience

How to Create a Memorable Customer Experience

May 27th, 2022|Comments Off on How to Create a Memorable Customer Experience

The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and efficient customer service. Are you wondering how to gain a [...]

  • drivers of digital transformation

What Are the Drivers of Digital Transformation?

May 24th, 2022|Comments Off on What Are the Drivers of Digital Transformation?

An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, and use data analytics to make more accurate business decisions, [...]

  • retail customer service experience

What Does Retail Customer Service Experience Mean?

May 22nd, 2022|Comments Off on What Does Retail Customer Service Experience Mean?

The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions that allow them to operate effectively and efficiently, while providing [...]

Related Posts