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Is Your Customer a Promoter or a Detractor?
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers “…”
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Why BPO Partners Are Essential To Your Success With New Tech
We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated “…”
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Prepare for the Shift to Self Service Customer Service in 3 Easy Steps
Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is “…”
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Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond
Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future “…”
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Tips for Consistent Messaging Across Multiple Channels
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging “…”
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How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers “…”
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Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top, 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for “…”
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Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements
There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing “…”
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Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms “…”
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Breathe New Life into your Hospitality Business’ Multichannel Strategy
When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might “…”
