Share This Story, Choose Your Platform!
Published On: January 26th, 2020|2.5 min read|

We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead.

But in an effort to do so, many companies adopt expensive and complicated software systems. Then they begin implementing new technology and realize they don’t really understand how to do so effectively, or how to ensure their staff uses it properly. The result? They don’t maximize technology they’ve just spent a fortune on, and they waste time and resources along the way. Here’s how working with one of the top BPO partners, like Conectys, can help you get the ROI you seek with your next tech implementation.

conectys global bpo
Let’s talk solutions!

BPO partners understand strategy

If you’ve never used a certain piece of software before, you don’t have the experience to know how it works and what to expect. You can gather information from colleagues, or from user reviews, but this only takes you so far. BPO partners, however, typically do have the experience.

At Conectys, we’ve helped hundreds of clients implement countless software systems. We’ve not only worked with them through implementation and ongoing usage, but we’ve also been brought in when customers’ tech stacks were failing them. Our first-hand experience, and expertise, means we know how to approach technology strategically. We’ll let you know when a solution doesn’t make sense for your team, or when there’s a better option for you. And we’ll make sure to transfer our years of knowledge to you as we go about the process.

Implementation guidance and additional value

IT implementation is a complex process, especially for enterprise companies. If you haven’t led the charge for your organization with a new system, it can quickly become overwhelming. We know the ins and outs of successful implementation, and can help you create a roadmap for the process. We can also answer key stakeholder questions about timelines, frequent issues, learning curves and more. This will help set you up for success right out of the gate, rather than weighing you down.

Help with training and adoption

The best software systems and implementations are only as good as a company’s usage of them going forward. There’s documented evidence time and again of big brands investing their time, money and hopes into a new solution, just to see it fail because employees aren’t using it. This is why proper employee training is critical to technological success.

We know the ropes about how to adequately train your workforce on how to use the new system, changing their habits (if necessary), the protocol for getting questions answered and so forth. When your team is excited about the solution and understands how to use it and what to expect with it, your odds of getting ROI from it greatly increase.

If you’re thinking about implementing new technology, give us a call! We’d love to help you prepare for, implement, and adopt the best solutions possible for your specific needs.

blog-post-image-group-of-peopleIs my Fast Growth Company Ready for Outsourcing - and is it a Good Fit for us?
blog-post-image-group-of-peopleFail-Proof Tips for Improving Agent Efficiency in Contact Centers

Recent  Posts

  • Conectys-Business-Process-Outsourcing

The elements that create a remarkable customer experience

September 20th, 2022|Comments Off on The elements that create a remarkable customer experience

A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in it is a great way to optimize [...]

  • conpany culture influence on cx

The influence of company culture on customer experience

September 14th, 2022|Comments Off on The influence of company culture on customer experience

A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]

  • Text-based customer support VS phone-based

Text-based customer support VS phone-based

September 5th, 2022|Comments Off on Text-based customer support VS phone-based

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]

  • startups prefer customer support outsourcing

Why startups prefer customer support outsourcing

August 24th, 2022|Comments Off on Why startups prefer customer support outsourcing

Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]