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Gaming content moderation: How to do it better
The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a “…”
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Ways to measure customer success at scale
How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold “…”
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The solution to customer experience isn’t throwing more tech at it
You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during “…”
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There’s a global surge in user-generated content. What’s next?
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about 2,000 “…”
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Scale and continuity in the #CoronaVirus pandemic
Work from home is a big topic these days Work from home is a big topic these days … and rightfully so. In an effort to “flatten the curve” of “…”
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High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than “…”
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How to Build a Better Business with Outsourcing? 4 Ways for Startups
Regardless of the industry, starting up a business is challenging Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service “…”
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How Multilingual Customer Service Can Help Maximize Your Startup
When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world “…”
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Why BPO Partners Are Essential To Your Success With New Tech
We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated “…”
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Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?
Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) “…”
