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Fail-Proof Tips for Improving Agent Efficiency in Contact Centers
When it comes to business operations, efficiency is pivotal to success. The good news is that the right (even minor) tweaks at each layer of the business can bubble up “…”
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Why BPO Partners Are Essential To Your Success With New Tech
We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated “…”
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Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?
Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) “…”
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Prepare for the Shift to Self Service Customer Service in 3 Easy Steps
Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is “…”
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Do you Have an Internal Dream Team Setting you up for BPO Success?
Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable “…”
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Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond
Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future “…”
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A Peek Behind the Curtain in Poland
In November of 2018, we began operations in a new site in Poznan, Poland. Just over six months later, our customers have felt the positive impact of this new location “…”
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Hit a Business Plateau? One of these 3 Actions is the Answer
There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 “…”
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Tips for Consistent Messaging Across Multiple Channels
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging “…”
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3 Tips to Ensure Your Employees Embody Your Brand Personality
It can be difficult enough to maintain a consistent personality for your brand when all your employees sit in one office building. When they’re spread out among numerous offices in “…”
