By |Published On: November 23rd, 2021|Categories: Announcements|0 Comments|319 words|1.6 min read|

We’ve launched 3 new digital products to help your business scale.

In 2020, seeing an increasing need for consultative services and products around digital transformation and data analysis, Conectys launched its dedicated Digital Solutions team and began building out its capabilities and solutions. After a year of both internal and client-facing work, the team rolled out three new products in 2021:

Intelligent ticket response automation: An inbound customer support tool enabling ticket categorization, automated routing, and intelligent responses for customer support and trouble ticket teams. The solutions are easy to deploy and can be and running within two weeks.

CV Aggregator: For companies with aggressive hiring needs, this solution allows recruiters and talent acquisition teams to bring all candidate CVs into one central place and standardize the content, boosting candidate experience and quality of hire simultaneously.

Customer care automation: For teams charged with ensuring that clients are delighted, this suite of solutions allows for the unification of multiple customer support systems, 24-7 availability, seasonal headcount management, KPI tracking, cost reduction, and increased quality of data entry, and much more.

Conectys firmly believes that tech is an excellent force multiplier in the market, not a silver bullet or one-size-fits-all solution. These products, when coupled with our consultative services that support these products, aid senior leadership understand just how adjusting processes, workflows, communication, and data quality can take them much further, much faster than simply adding an increasing headcount.

Conectys Head of Digital Services Andrei Ghiorghiu noted:

“This is another step in Conectys’ digital transformation and hyper-automation options becoming increasingly customer-centric. We listen to the market and respond with the tools they need for speed and scale.”

Conectys has been active since 2004 and currently has 3,300+ agents operating from 10 global locations and WFH models. Some of our clients include one of the world’s biggest social platforms, a global leader in retail home improvement, and one of the most inspiring hardware brands in the world.

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