Overview
Our back-end automations are designed to free up time, reduce costs, and increase both the speed and efficiency of human users. They are powered by a partnership with UiPath. We offer customized or out-of-the-box machine learning and AI solutions for different business scenarios, and we work with Google’s DialogFlow on intelligent chatbots as well.
The Problem You Need Solved
There are only so many hours in a workday, and priorities can get off track. You need a way to do the most with less.
You’re looking for:
Back-office automation has been scaling for years, and COVID pushed it into hyperdrive. As it became harder for organizations to bring people together, they needed to solve time management issues and adjust workforce scheduling by using automation to do more with less. Thousands of companies are already finding new efficiencies with back-office automation models. You need to do the same, or you could get left behind. In order to maximize back-office automation, though, you need a mix of the right tech and people who understand the advantages and pitfalls of automation – i.e. what should be automated, and what’s still best in the hands of humans.
You need Conectys.
How we work on back office automation
We begin with issue identification and issue categorization. For issues with lower complexity, we move to a model focused on:
For higher-complexity needs, we add the following to the list above:
Chat
Callback
Automated email scanners
Analytics consulting
We introduce technology and process for effective and impactful back-office automation. You’re getting the whole package. And you’re getting it fast.
Our process tends to take 3-4 weeks (or less) for low-complexity back-office automation, and 8-10 weeks for higher-complexity work.
With everything, we move through these core steps:
And once in-market:
Why Conectys
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
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