Back Office Automation Technology and Consulting

Do more with less as you contain costs and boost agent efficiency.

Overview

Our back-end automations are designed to free up time, reduce costs, and increase both the speed and efficiency of human users. They are powered by a partnership with UiPath. We offer customized or out-of-the-box machine learning and AI solutions for different business scenarios, and we work with Google’s DialogFlow on intelligent chatbots as well.

The Problem You Need Solved

There are only so many hours in a workday, and priorities can get off track. You need a way to do the most with less.

You’re looking for:

  • Cost control
  • Increased productivity (24-7 levels)
  • Less rework and human error
  • Faster time to market
  • Management of seasonal fluctuations in demand
  • Compliance
  • Solutions that make your customers feel like they’re at the center of your universe
Back Office Automation Technology and Consulting

Back-office automation has been scaling for years, and COVID pushed it into hyperdrive. As it became harder for organizations to bring people together, they needed to solve time management issues and adjust workforce scheduling by using automation to do more with less. Thousands of companies are already finding new efficiencies with back-office automation models. You need to do the same, or you could get left behind. In order to maximize back-office automation, though, you need a mix of the right tech and people who understand the advantages and pitfalls of automation – i.e. what should be automated, and what’s still best in the hands of humans.

You need Conectys.

Contact our sales team now!
Back Office Automation Technology and Consulting

How we work on back office automation

We begin with issue identification and issue categorization. For issues with lower complexity, we move to a model focused on:

  • Self-service
  • AI chatbots
  • Community support

For higher-complexity needs, we add the following to the list above:

Chat

E-mail

Callback

Automated email scanners

Analytics consulting

We introduce technology and process for effective and impactful back-office automation. You’re getting the whole package. And you’re getting it fast.

Our process tends to take 3-4 weeks (or less) for low-complexity back-office automation, and 8-10 weeks for higher-complexity work.

With everything, we move through these core steps:

  • Process discovery
  • Process analysis
  • Development
  • User acceptance test
  • Deployment

And once in-market:

  • Scheduling
  • Monitoring
  • Maintenance
  • Dashboarding
  • Improvements
Back Office Automation Technology and Consulting

Industries

Back-office automation is relevant for all industries, but especially those with a large number of customer queries, or a series of repeatable tasks, i.e. talent departments screening resumes.

Tell me more

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Talk to one of our sales representatives!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.