Conectys outsourcing awards & recognition
We’re proud to be recognized as a leader among call center, customer experience, and content moderation providers.
All humans – and by extension, all organizations — like to be rewarded for their achievement. We work incredibly hard to serve customers so we’re no different. There’s a lot of value in receiving industry awards, and we’ve been fortunate enough (and worked hard enough!) to win many over our time in business.
Some of the more notable ones include:
…a few words
Our Insights into Outsourcing
Moderation Under Fire: Protecting Platforms While Staying Fair and Compliant
Content moderation is feeling the heat. Critics argue it is either too heavy-handed, too slow, or not strong enough. Platforms are caught between user safety, legal obligations, and public trust, all while digital engagement and harmful materials [...]
The Future of CX: Building Resilient Strategies in an AI-Driven World
CX resilience is no longer about survival. It now demands the ability to thrive in a world shaped by accelerating AI and rising customer expectations, where constant changes and disruptions are unforgiving. The result? Moving beyond the [...]
The Future of Customer Service: How AI is Empowering Contact Center Agents
We are entering a new era of hybrid contact centres, where people and AI collaborate seamlessly to redefine the customer experience. The agent’s role is no longer reactive. Armed with insights, real-time suggestions, and deep analysis, they [...]
Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Generative AI: A CX Game-Changer or a Fleeting Trend? This article delves into the pros and cons. As companies face rising costs, talent shortages, and increasing consumer churn, they actively seek game-changing opportunities to enhance customer experience. [...]