The new outsourcing ecosystem

Embracing the New Outsourcing Ecosystem: Unlocking Business Potential with BPaaS

Outsourcing has undergone a significant transformation with the emergence of Business-Process-as-a-Service (BPaaS).

This innovative approach combines cloud-based technology with traditional outsourcing models, revolutionizing the way companies operate and deliver value to their customers.
Our case study delves into the remarkable journey of a well-known European manufacturer of precision sports wearables, who partnered with Conectys to harness the power of BPaaS. Through the implementation of Conectys’s cloud-based ConectysOS platform, the client gained unprecedented real-time insights into their multilingual customer support and technical support operations.

Discover how this collaboration led to a staggering 50-point increase in Net Promoter Score (NPS) and a doubling of revenue over a five-year period. Learn how BPaaS enabled the client to swiftly adapt to consumer demands, reduce reaction times from months to hours, and outpace competitors in customer engagement.

Download our comprehensive case study to uncover the secrets behind this transformative outsourcing partnership and explore how embracing the new outsourcing ecosystem can unlock your business’s true potential in the era of BPaaS.