Social Media Content Moderation

How to assure compliance, the mental health of moderators, and consistently-engaged users

Overview

Social media can be both a beautiful connector for the world — and a deeply problematic place of dark content and unchecked facts. Social Media Content Moderation is now at the forefront of everyone’s mind, especially the platform growth companies. What now?

The Problem You Need Solved

You need to moderate social media content while keeping these factors in mind:

  • Verification of user identities
  • Speed of posts appearing (users will navigate away if their posts aren’t appearing quickly)
  • Users feeling safe to use your platform
  • identifying offensive or malicious content
  • The interplay of technology and human moderators
  • Mental health of human moderators
  • Cost containment
  • Compliance
  • Overall brand protection
Social media content moderation

How we approach social media content moderation

We work with the largest social media brands in the world. For one of those clients, we scaled their content moderation agent headcount from 858 to over 2,000 in 2020. We work in multiple languages and time zones for all our platform clients and can scale seasonally and help you enter new markets quickly.

Social media content moderation

Service-wise, here’s what you get with our social media content moderation approach:

  • Content relevance and tagging
  • Annotation and labeling
  • Community management
  • Content curation
  • Removal of objectionable and/or illegal content
  • Privacy violations reviews
  • Reputation and risk management
  • Quality assurance
  • Review of social media ads
  • Consulting on platform integrity, privacy policy review, etc.
  • Digital transformation

Overall, provide legal and compliance assurance, moderator well-being, and engaged users.

Industries

Social media content moderation applies to social media platforms and community-driven companies, although other types of moderation apply more broadly across various industries. 

social-media-content-moderation-other-industries

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Talk to one of our sales representatives!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.