Content moderation for review sites

Do more with less as you contain costs and boost agent efficiency.

Overview

Review sites are a huge part of today’s customer experience. Potential buyers want to do their own research — valuing reviews of products and services from other buyers — before they ever talk to a salesperson. Making that experience as seamless and helpful as possible makes a huge impact on your sales. Review sites thus need to be moderated and free of hateful and negative content that can detract from your amazing product reviews. While we sometimes think of content moderation primarily as part of the social media landscape, content moderation for review sites is also tremendously important.

The Problem You Need Solved

You need to moderate reviews on your platform while keeping these factors in mind:

  • Security of users
  • Overall user experience
  • The approach to quickly identifying negative or malicious content
  • The interplay of technology and human moderators
  • Mental health of human moderators
  • Cost containment
  • Compliance
  • Overall brand protection
Content Moderation for review sites
Content Moderation for review sites

How we approach content moderation for review sites

One of our clients is actually one of the biggest online review portals in the world so we understand the space well.

Additionally, our experience in adjusting for seasonal demand is a source of pride for Conectys. We can also scale seasonally (up/down) and can be flexible on hiring needs.

Here’s what you get with our review sites content moderation approach:

  • Content relevance and tagging
  • Annotation and labeling
  • Community management
  • Removal of objectionable and illegal content
  • Privacy violations reviews
  • Reputation and risk management
  • Quality assurance
  • Localization: we speak the language of your target audience, but also understand their specific interests.
  • Ad support
  • Identity theft prevention
  • Consulting on platform integrity, privacy policy review, etc.

Overall, you get legal and compliance assurance, moderator well-being,  happy users, and informed buyers.

Industries

Back-office automation is relevant for all industries, but especially those with a large number of customer queries, or a series of repeatable tasks, i.e. talent departments screening resumes.

Content Moderation for review sites

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Talk to one of our sales representatives!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.