Content moderation for review sites

Do more with less as you contain costs and boost agent efficiency.


Review sites are a huge part of today’s customer experience. Potential buyers want to do their own research — valuing reviews of products and services from other buyers — before they ever talk to a salesperson. Making that experience as seamless and helpful as possible makes a huge impact on your sales. Review sites thus need to be moderated and free of hateful and negative content that can detract from your amazing product reviews. While we sometimes think of content moderation primarily as part of the social media landscape, content moderation for review sites is also tremendously important.

The Problem You Need Solved

You need to moderate reviews on your platform while keeping these factors in mind:

  • Security of users
  • Overall user experience
  • The approach to quickly identifying negative or malicious content
  • The interplay of technology and human moderators
  • Mental health of human moderators
  • Cost containment
  • Compliance
  • Overall brand protection
Content Moderation for review sites
Content Moderation for review sites

How we approach content moderation for review sites

One of our clients is actually one of the biggest online review portals in the world so we understand the space well.

Additionally, our experience in adjusting for seasonal demand is a source of pride for Conectys. We can also scale seasonally (up/down) and can be flexible on hiring needs.

Here’s what you get with our review sites content moderation approach:

  • Content relevance and tagging
  • Annotation and labeling
  • Community management
  • Removal of objectionable and illegal content
  • Privacy violations reviews
  • Reputation and risk management
  • Quality assurance
  • Localization: we speak the language of your target audience, but also understand their specific interests.
  • Ad support
  • Identity theft prevention
  • Consulting on platform integrity, privacy policy review, etc.

Overall, you get legal and compliance assurance, moderator well-being,  happy users, and informed buyers.


Back-office automation is relevant for all industries, but especially those with a large number of customer queries, or a series of repeatable tasks, i.e. talent departments screening resumes.

Content Moderation for review sites

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.


Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing


Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider


Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards