Overview
The forums – especially in worlds like gaming, product support, sports, travel, etc. – are where some of the most valuable discussions happen on a given website. But, as forum users get passionate about topics, and get to know some of the other users, issues can arise, including personal attacks, privacy reveals, and more. Having forum rules and policies isn’t enough – it has to be moderated. Bad actors and toxic content need to be identified, removed and repeat offenders dealt with in order for forums to provide strong brand identity and user experience.
There are a number of ways to moderate forum content, including escalation, outright removal, community input, etc. When we work with clients, we’ve embraced different models, with the overall goal of keeping your user base safe, but also not sacrificing the speed of their contribution to the forum. If they never see their posts because the moderation queue is too long, they’ll navigate away from your site. But if they feel unsafe, they will as well. It’s about a balance when moderating forums.
The Problem You Need Solved
You need to moderate forums on your platform, while keeping these factors in mind:


How we approach content moderation for forums
Service-wise, here’s what you get with our forums content moderation approach:
Overall, you get legal and compliance assurance, moderator well-being, and happy users.
Industries
Content moderation for forums applies to sites that host forums, which can vary but often fall in product marketing spaces, the gaming industry, and sports fandom.

Why Conectys
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
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