Content Moderation for forums

Protect your most valuable users with a mix of technology and humans

Overview

The forums – especially in worlds like gaming, product support, sports, travel, etc. – are where some of the most valuable discussions happen on a given website. But, as forum users get passionate about topics, and get to know some of the other users, issues can arise, including personal attacks, privacy reveals, and more. Having forum rules and policies isn’t enough – it has to be moderated. Bad actors and toxic content need to be identified, removed and repeat offenders dealt with in order for forums to provide strong brand identity and user experience.

There are a number of ways to moderate forum content, including escalation, outright removal, community input, etc. When we work with clients, we’ve embraced different models, with the overall goal of keeping your user base safe, but also not sacrificing the speed of their contribution to the forum. If they never see their posts because the moderation queue is too long, they’ll navigate away from your site. But if they feel unsafe, they will as well. It’s about a balance when moderating forums.

The Problem You Need Solved

You need to moderate forums on your platform, while keeping these factors in mind:

  • Security of users
  • Speed of posts appearing (users will navigate away if their posts aren’t appearing quickly)
  • Ability to quickly remove malicious content
  • Overall user satisfaction
  • The approach to identifying negative or malicious content
  • The interplay of technology and human moderators
  • Mental health of human moderators
  • Cost containment
  • Compliance
  • Overall brand identity
Content Moderation for forums
Content Moderation for forums

How we approach content moderation for forums

Service-wise, here’s what you get with our forums content moderation approach:

  • Content relevance and tagging
  • Annotation and labeling
  • Community management
  • Removal of objectionable content
  • Removal of illegal content
  • Privacy violations reviews
  • Reputation and risk management
  • Quality assurance
  • Contextualization and localization
  • Ad support
  • Identity theft prevention
  • Consulting on platform integrity, privacy policy review, etc.

Overall, you get legal and compliance assurance, moderator well-being, and happy users. 

Industries

Content moderation for forums applies to sites that host forums, which can vary but often fall in product marketing spaces, the gaming industry, and sports fandom.

Content Moderation for forums

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Talk to one of our sales representatives!

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