A CX and omnichannel BPO hub

Six languages, 24-7 coverage, and tremendous access to APAC markets

BPO outsourcing in Taiwan

We currently have 40 seats in Taipei City, predominantly focusing on omnichannel customer experience. The six languages covered at this site are English, Korean, Mandarin, Cantonese, Taiwanese, and Japanese. Taipei City is often a top destination for companies looking to expand or just consistently serve Asian markets; with 23.5M residents, there’s a huge multi-lingual and multi-cultural talent pool to pull from. The country has a developed educational system (over 24 universities) and we have no trouble finding you quality brand-advocate agents in Taiwan. There is prime infrastructure in place in our location, which is about 45 minutes west of the Taipei City center.

FCR 80%

NPS 70

100% WfH

We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taipei as well as through a robust Work from Home (WfH) team.

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.