International Call Centre Services

Omni-channel, Multilingual Made-to-Measure

Go beyond customer support – offer customer delight

When customers contact you, you have a unique chance to show them exactly how important they are. Quick solutions and a friendly attitude are two ways to encourage brand trust. If you engage with your customers consistently across platforms and handle their queries professionally, you are already doing better than half of your competitors.

With Conectys, you gain access to the entire mix of international call centre solutions in over 35 languages, and ensure high touch delivery through specialised teams of multilingual customer delight specialists.

Whether your customers speak English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese or Japanese, our teams will connect you with them in their own language.

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries

What makes Conectys the right outsourced customer experience and content moderation partner?

People, Processes, Technology.

A slightly longer answer would be that Conectys is more than an international call centre support provider. Indeed, we find the best multilingual, multicultural agents for your customers, and give them the best processes and most advanced tools to bring you value at a competitive price point.

But what makes us really special is that we are also a global partner who wants you to be successful just as much as you want it yourself.

We understand what makes an outstanding international call centre. We understand your challenges and your industry. And with over 16 years’ outsourcing excellence in travel & hospitality, finance, high tech, gaming, healthcare, e-commerce and retail, you couldn’t wish for a better mix of talented people, mature processes and innovative technologies.

Your brand, your product, your customers

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.

You can trust Conectys with your international call centre support.Your customers will thank you for it.

In a nutshell, you will get :

  • Highly specialized, customer-centric multilingual support in over 35 languages

  • Omni-channel customer service (voice, e-mail, live chat, social media, mobile apps, fax etc.).

  • Global coverage from sites in Belgium, Romania, Philippines, Taipei and the Work from Home network

  • Tailored solutions to suit your particular needs, and open communication channels at all levels

  • Award-winning international call centre solutions at competitive prices

  • Trusted and quantifiable inbound/outbound processes with real-time and scheduled reporting.

  • Holistic customer experience data through real-time tracking of Customer Effort, Net Promoter Score and First Contact Resolution

  • Active strategy contribution supported by a forward-thinking Governance Model

international-Call-Center

Let’s talk solutions!

24/7/365 Availability!

Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.

Get a free quote

FEATURED CLIENTS

International Call Centre Services
International Call Centre Services
International Call Centre Services

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

We’re able to integrate with:

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Get in touch with a Sales expert

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.

Alternatively, you can contact us via email.

Our Insights into Outsourcing

Text-based customer support VS phone-based

September 5th, 2022|Tags: |

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]

What is Customer Experience Management (CXM)?

August 11th, 2022|Tags: |

Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]