International Call Centre Services

Omni-channel, Multilingual Made-to-Measure

Go beyond customer support – offer customer delight

When customers contact you, you have a unique chance to show them exactly how important they are. Quick solutions and a friendly attitude are two ways to encourage brand trust. If you engage with your customers consistently across platforms and handle their queries professionally, you are already doing better than half of your competitors.

With Conectys, you gain access to the entire mix of international call centre solutions in over 35 languages, and ensure high touch delivery through specialised teams of multilingual customer delight specialists.

Whether your customers speak English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese or Japanese, our teams will connect you with them in their own language.

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries

You see what we see

We offer full, web-based access to real-time call centre analytics, as well as comprehensive, structured KPI and SLA report delivery. You can be notified instantly, hourly, daily, weekly, monthly and bi-annually.

Your success is our success

We measure customer satisfaction real-time. That means we can constantly refine our services and suggest improvements that will help your brand stand out and support a thriving community.

Communication is key

We discuss action plans, expectations and industry changes openly to understand and improve. Conectys will always be your advisor, not just a corporate sounding board.

What makes Conectys the right outsourced customer experience and content moderation partner?

People, Processes, Technology.

A slightly longer answer would be that Conectys is more than an international call centre support provider. Indeed, we find the best multilingual, multicultural agents for your customers, and give them the best processes and most advanced tools to bring you value at a competitive price point.

But what makes us really special is that we are also a global partner who wants you to be successful just as much as you want it yourself.

We understand what makes an outstanding international call centre. We understand your challenges and your industry. And with over 16 years’ outsourcing excellence in travel & hospitality, finance, high tech, gaming, healthcare, e-commerce and retail, you couldn’t wish for a better mix of talented people, mature processes and innovative technologies.

Your brand, your product, your customers

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.

You can trust Conectys with your international call centre support.Your customers will thank you for it.

In a nutshell, you will get :

  • Highly specialized, customer-centric multilingual support in over 35 languages

  • Omni-channel customer service (voice, e-mail, live chat, social media, mobile apps, fax etc.).

  • Global coverage from sites in Belgium, Romania, Philippines, Taipei and the Work from Home network

  • Tailored solutions to suit your particular needs, and open communication channels at all levels

  • Award-winning international call centre solutions at competitive prices

  • Trusted and quantifiable inbound/outbound processes with real-time and scheduled reporting.

  • Holistic customer experience data through real-time tracking of Customer Effort, Net Promoter Score and First Contact Resolution

  • Active strategy contribution supported by a forward-thinking Governance Model