International Call Centre Services

Omni-channel, Multilingual Made-to-Measure

Go beyond customer support – offer customer delight!

When customers contact you, you have a unique chance to show them exactly how important they are. Quick solutions and a friendly attitude are two ways to encourage brand trust. If you engage with your customers consistently across platforms and handle their queries professionally, you are already doing better than half of your competitors.

With Conectys, you gain access to the entire mix of international call centre solutions in over 35 languages, and ensure high touch delivery through specialised teams of multilingual customer delight specialists.

Whether your customers speak English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese or Japanese, our teams will connect you with them in their own language.

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All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.

What makes Conectys the right outsourced customer experience and content moderation partner?

Your brand, your product, your customers

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.

You can trust Conectys with your international call centre support.Your customers will thank you for it.

International call centre services.

People, Processes, Technology.

A slightly longer answer would be that Conectys is more than an international call centre support provider. Indeed, we find the best multilingual, multicultural agents for your customers, and give them the best processes and most advanced tools to bring you value at a competitive price point.

But what makes us really special is that we are also a global partner who wants you to be successful just as much as you want it yourself.

We understand what makes an outstanding international call centre. We understand your challenges and your industry. And with over 16 years’ outsourcing excellence in travel & hospitality, finance, high tech, gaming, healthcare, e-commerce and retail, you couldn’t wish for a better mix of talented people, mature processes and innovative technologies.

In a nutshell, you will get :

  • Highly specialized, customer-centric multilingual support in over 35 languages

  • Omni-channel customer service (voice, e-mail, live chat, social media, mobile apps, fax etc.).

  • Global coverage from sites in Belgium, Romania, Philippines, Taipei and the Work from Home network

  • Tailored solutions to suit your particular needs, and open communication channels at all levels

  • Award-winning international call centre solutions at competitive prices

  • Trusted and quantifiable inbound/outbound processes with real-time and scheduled reporting.

  • Holistic customer experience data through real-time tracking of Customer Effort, Net Promoter Score and First Contact Resolution

  • Active strategy contribution supported by a forward-thinking Governance Model

FEATURED CLIENTS

International Call Centre Services
International Call Centre Services
International Call Centre Services

Our Insights into Outsourcing

Get in touch!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.

Alternatively, you can contact us via email.