Outsourcing for  the Healthcare And Pharmaceuticals Industries

Speed and scale to take care of your patients 24-7, all over the globe

Our approach to customer support for pharma and HealthTech industries

Pharma has evolved dozens of times in the last 20 years. It’s sometimes almost as much a tech sector as a health sector now. We know your first responsibility is patient satisfaction, but globally scaling the patient experience requires a network of partnerships. We can handle numerous elements of ultimate patient experience, including:

  • Patient Access and Scheduling

  • Patient Engagement

  • Eligibility and Enrollment

  • Pharmacy Support

  • Consumer Onboarding

  • Customer Experience, Sales, and Retention

  • Tech and Product Support

healthcare-and-pharmaceuticals

What we offer to our clients 

Globally-elite customer experience

Back-office automation

Content moderation on forums and pages

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

Numbers our clients celebrate

0
NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

0
Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage
conectys-vendor-details

Want more details?
Check us out on:

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

10+ locations, 35+ languages, WFH agents, and 24/7.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business