Healthcare And Pharmaceuticals Industries
Speed and scale to take care of your patients 24-7, all over the globe
Our approach to pharma and HealthTech
Pharma has evolved dozens of times in the last 20 years. It’s sometimes almost as much a tech sector as a health sector now. We know your first responsibility is patient satisfaction, but globally scaling the patient experience requires a network of partnerships. We can handle numerous elements of ultimate patient experience, including:
Patient Access and Scheduling
Patient Engagement
Eligibility and Enrollment
Pharmacy Support
Consumer Onboarding
Customer Experience, Sales, and Retention
Tech and Product Support
What we offer to our clients
Globally-elite customer experience
Back-office automation
Content moderation on forums and pages
Our security 
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
A digital-first mindset
Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:
Numbers our clients celebrate
Numbers our employees celebrate
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
Our Growth
3,300+ employees
35+ languages
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Our Certifications
PCI DSS L2
COPC OSP v5.2 Standard Aligned
ITIL
COPC OSP compliant
ISO 37500 outsourcing framework
GDPR compliant
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
