Outsourcing for  the Healthcare And Pharmaceuticals Industries

Speed and scale to take care of your patients 24-7, all over the globe

Our approach to customer support for pharma and HealthTech industries

Pharma has evolved dozens of times in the last 20 years. It’s sometimes almost as much a tech sector as a health sector now. We know your first responsibility is patient satisfaction, but globally scaling the patient experience requires a network of partnerships. We can handle numerous elements of ultimate patient experience, including:

  • Patient Access and Scheduling

  • Patient Engagement

  • Eligibility and Enrollment

  • Pharmacy Support

  • Consumer Onboarding

  • Customer Experience, Sales, and Retention

  • Tech and Product Support


What we offer to our clients 

Globally-elite customer experience

Back-office automation

Content moderation on forums and pages

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business