Healthcare And Pharmaceuticals Industries 

Speed and scale to take care of your patients 24-7, all over the globe

Our approach to pharma and HealthTech

Pharma has evolved dozens of times in the last 20 years. It’s sometimes almost as much a tech sector as a health sector now. We know your first responsibility is patient satisfaction, but globally scaling the patient experience requires a network of partnerships. We can handle numerous elements of ultimate patient experience, including: 

  • Patient Access and Scheduling 

  • Patient Engagement 

  • Eligibility and Enrollment 

  • Pharmacy Support 

  • Consumer Onboarding 

  • Customer Experience, Sales, and Retention 

  • Tech and Product Support 

healthcare-and-pharmaceuticals

What we offer to our clients 

Globally-elite customer experience

Back-office automation 

Content moderation on forums and pages 

Our security&nbsp

  • Two DNS filters 

  • Two AV layers 

  • All sensitive traffic encrypted 

  • Server SSD decryption keys hosted only offsite 

  • 2FA authentication 

  • Company laptops fully encrypted with BitLocker 

  • 24-7 video surveillance, manned guard security 

healthcare-and-pharmaceuticals

A digital-first mindset

Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:

ConectysOS

Proprietary (and free to clients) CRM, ConectysOS

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healthcare-and-pharmaceuticals

Robotic Process Automation (RPA) tools

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Chatbots

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Digital best practice and process consulting

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Numbers our clients celebrate

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NPS
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Overall CSAT
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First Contact Resolution

Numbers our employees celebrate

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Employee NPS
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Percentage Continuously Trained
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Internal Promotion Percentage

UGC – Moderation

Customer Service

Digital Solutions

Locations

“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”

SVP Operations

“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”

Customer Experience Manager

“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”

Chief Financial Officer

If this looks interesting, and you’d like to talk more about payments and FinTech customer experience, let’s talk!

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Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

conectysian

Our Certifications

PCI DSS L2 

COPC OSP v5.2 Standard Aligned 

ITIL 

COPC OSP compliant

ISO 37500 outsourcing framework

GDPR compliant

Our Insights into Outsourcing

806, 2021

What does CX need to look like in hospitality now?

June 8th, 2021|

We started this discussion last week. Let’s go deeper.  Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]

2705, 2021

The next wave of the hospitality industry

May 27th, 2021|

In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]

1405, 2021

Right-shoring vs. Offshoring, and thinking about cost

May 14th, 2021|

In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]