Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES) and First Contact Resolution (FCR).
Flexible APIs allow reporting integration with your current systems or 3rdparty platforms of your choosing.
Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.
All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to our clients with standard features connecting omnichannel communication, quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.