Customer support software
Introducing BlueTweak – a customer support platform built for exceptional customer support by people who understand how to deliver it
Overview
There are seemingly thousands of options when it comes to choosing a customer support platform — some big names, and a lot you’ve never heard of. All make grand promises about long-term customer retention through the transparent management of data and problems, but not all live up to their own hype. What do you actually need from customer support software?
The Problem You Need Solved
You’re looking for customer support software that will help you achieve:
- Long-term customer retention
- Cost control
- Increased agent productivity
- Compliance
- Data analytics to capture customer data and inform product, marketing, and sales decisions
Our customer support software
BlueTweak is being used by over 70% of our clients, many of whom we onboarded from other platforms after they saw the Conectys difference. What’s more, many clients use BlueTweak in conjunction with adjacent or complementary solutions so we know how to integrate and play nice with others.
BlueTweak affords you:
- Automated reporting
- Real-time Net Promoter Score, First Call Resolution, and other metrics
- Customizable scoreboards and dashboards
- Interactive Voice Response
- Public Switched Telephone Network
- Toll-Free
- Universal Free Phone Service
- PCI DSS compliant
- 100% call recording
- Live chat
- Ticketing
- AI integration for sentiment analysis and voice-to-text
- Inbound AND outbound call management
- Multiple third-party integrations including Salesforce, ZenDesk, etc.
Why Conectys
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
Some of Conectys' awards for CX and Trust & Safety
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
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