Customer support software

Introducing BlueTweak – a customer support platform built for exceptional customer support by people who understand how to deliver it

There are seemingly thousands of options when it comes to choosing a customer support platform — some big names, and a lot you’ve never heard of. All make grand promises about long-term customer retention through the transparent management of data and problems, but not all live up to their own hype. What do you actually need from customer support software? 

The Problem You Need Solved

You’re looking for customer support software that will help you achieve: 

  • Long-term customer retention
  • Cost control
  • Increased agent productivity
  • Compliance
  • Data analytics to capture customer data and inform product, marketing, and sales decisions

Our customer support software

BlueTweak is being used by over 70% of our clients, many of whom we onboarded from other platforms after they saw the Conectys difference. What’s more, many clients use BlueTweak in conjunction with adjacent or complementary solutions so we know how to integrate and play nice with others.

Customer Support Software Services & Solutions

BlueTweak affords you:

  • Automated reporting
  • Real-time Net Promoter Score, First Call Resolution, and other metrics
  • Customizable scoreboards and dashboards
  • Interactive Voice Response
  • Public Switched Telephone Network
  • Toll-Free
  • Universal Free Phone Service
  • PCI DSS compliant
  • 100% call recording
  • Live chat