Customer support software

Introducing BlueTweak – a customer support platform built for exceptional customer support by people who understand how to deliver it

Overview

There are seemingly thousands of options when it comes to choosing a customer support platform — some big names, and a lot you’ve never heard of. All make grand promises about long-term customer retention through the transparent management of data and problems, but not all live up to their own hype. What do you actually need from customer support software? 

The Problem You Need Solved

You’re looking for customer support software that will help you achieve: 

  • Long-term customer retention
  • Cost control
  • Increased agent productivity
  • Compliance
  • Data analytics to capture customer data and inform product, marketing, and sales decisions

Our customer support software

BlueTweak is being used by over 70% of our clients, many of whom we onboarded from other platforms after they saw the Conectys difference. What’s more, many clients use BlueTweak in conjunction with adjacent or complementary solutions so we know how to integrate and play nice with others.

BlueTweak

BlueTweak affords you:

  • Automated reporting
  • Real-time Net Promoter Score, First Call Resolution, and other metrics
  • Customizable scoreboards and dashboards
  • Interactive Voice Response
  • Public Switched Telephone Network
  • Toll-Free
  • Universal Free Phone Service
  • PCI DSS compliant
  • 100% call recording
  • Live chat
  • Ticketing
  • AI integration for sentiment analysis and voice-to-text
  • Inbound AND outbound call management
  • Multiple third-party integrations including Salesforce, ZenDesk, etc.

Industries

Customer support software applies to all industries, but especially those where the customer of new customer acquisition can be incredibly high, so retention of customers long-term is the smartest possible cost and growth strategy. 

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Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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