MULTILINGUAL CONTACT CENTER OUTSOURCING
Multi-channel, 24/7/365 in over 35 languages
Low-Cost, ISO 9001 Certified & PCI Compliant Contact Center
At Conectys, we offer award-winning contact center outsourcing services in more than 35 languages and on a 24/7 schedule.
Our smart offshore and nearshore contact centers are based in Europe (2 x Romania, 1 x Belgium) and APAC (1 x The Philippines, 1 x Taipei). Carefully vetted, tenured agents are also available remotely (Work from Home), for maximum flexibility and cost efficiency. Trusted by mid-size and Fortune 500 companies, Conectys’ contact center solutions cater to a wide range of industries, including e-commerce, retail and consumer products, telecommunication, gaming and entertainment, network and internet services, and travel and hospitality.
By joining us, you partner up with one of the leading contact center outsourcing companies in the industry and gain access to award-winning inbound and outbound outsourcing solutions, distinguished with a Gold Stevie® Award in 2016, and a total of 10 awards won in the last 3 years.
We speak English, German, French, Spanish, Italian, Russian, Polish, Slovak, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese and over 11 other languages.
Multilingual Contact Center Outsourcing
As a contact center vendor, we handle much more than just incoming calls. At Conectys, we offer support to your customers through the channels most relevant to them:
Voice (phone or call back requests)
Email
Web tickets
Live chat
Co-browsing
SMS, fax, regular mail
Social media
Conectys’ contact center services are PCI DSS compliant and ISO 9001:2008 certified.
Your outsourced contact center team, meets all the key attributes for success at an exceptional value for money:
Customer centric
Multilingual, 35+ Languages
Scalable up to 24/7
Pre-trained on Omni-Channel communication
Flexible to seasonal demand
Cost efficient
Low-Cost, Pay-as-You-Grow
With Conectys, you only pay for what is delivered!
Per contact, per minute, per hour, or per agent, our pricing models are tailored to your realities and budgets.
We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.
In today’s hyper-connected world, we are dedicated to providing your customers with answers anywhere they are.
We monitor social media platforms like Twitter and Facebook, and solve issues that turn clients into brand champions.
High Quality – Certified
We believe that full transparency is pivotal for a successful partnership. As a Conectys partner, you will gain full access to our proprietary Omni-Channel contact center reporting platform, ConectysOS. With its help, you can keep track of Key Performance Indicators and Service Levels in real time. You see what we see!
Clients benefit from certified and innovative outsourced technical support solutions:
ITIL Foundation Certification
ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership
COPC CX aligned, for outcome centered performance management
Award-Winning: 10x awards in the past 3 years
First Contact Resolution (FCR).
Customer Effort (CES)
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer insights.
Let’s talk solutions!
24/7/365 Availability!
Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.
Tomorrow’s technology today
Get access to the latest contact center technology to bridge the gap between your brand and your customers. Yours, ours, or a 3rd party’s – we use the best customer service tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
The secret of our flexibility lies in over 16 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you need.
All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO and KPO experience across top industries.
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
Get in touch and learn more about our Multilingual Contact Center Outsourcing
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.
Alternatively, you can contact us via email.
