MULTILINGUAL CONTACT CENTER OUTSOURCING

Multi-channel, 24/7/365 in over 35 languages

Low-Cost, ISO 9001 Certified & PCI Compliant Contact Center

At Conectys, we offer award-winning contact center outsourcing services in more than 35 languages and on a 24/7 schedule.

Our smart offshore and nearshore contact centers are based in Europe (2 x Romania, 1 x Belgium) and APAC (1 x The Philippines, 1 x Taipei). Carefully vetted, tenured agents are also available remotely (Work from Home), for maximum flexibility and cost efficiency. Trusted by mid-size and Fortune 500 companies, Conectys’ contact center solutions cater to a wide range of industries, including e-commerce, retail and consumer products, telecommunication, gaming and entertainment, network and internet services, and travel and hospitality.

By joining us, you partner up with one of the leading contact center outsourcing companies in the industry and gain access to award-winning inbound and outbound outsourcing solutions, distinguished with a Gold Stevie® Award in 2016, and a total of 10 awards won in the last 3 years.

We speak English, German, French, Spanish, Italian, Russian, Polish, Slovak, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese and over 11 other languages.

multilingual contact center outsourcing

Multilingual Contact Center Outsourcing

As a contact center vendor, we handle much more than just incoming calls. At Conectys, we offer support to your customers through the channels most relevant to them:

  • Voice (phone or call back requests)

  • Email

  • Web tickets

  • Live chat

  • Co-browsing

  • SMS, fax, regular mail

  • Social media

Conectys’ contact center services are PCI DSS compliant and ISO 9001:2008 certified.

Your outsourced contact center team, meets all the key attributes for success at an exceptional value for money:

  • Customer centric

  • Multilingual, 35+ Languages

  • Scalable up to 24/7

  • Pre-trained on Omni-Channel communication

  • Flexible to seasonal demand

  • Cost efficient

Low-Cost, Pay-as-You-Grow

With Conectys, you only pay for what is delivered!

Per contact, per minute, per hour, or per agent, our pricing models are tailored to your realities and budgets.

We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.

In today’s hyper-connected world, we are dedicated to providing your customers with answers anywhere they are.

We monitor social media platforms like Twitter and Facebook, and solve issues that turn clients into brand champions.

Talk to an expert!

High Quality – Certified

We believe that full transparency is pivotal for a successful partnership. As a Conectys partner, you will gain full access to our proprietary Omni-Channel contact center reporting platform, ConectysOS. With its help, you can keep track of Key Performance Indicators and Service Levels in real time. You see what we see!

Clients benefit from certified and innovative outsourced technical support solutions:
Contact-Center- Landing Page
  • ITIL Foundation Certification

  • ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership

  • COPC CX aligned, for outcome centered performance management

  • Award-Winning: 10x awards in the past 3 years

  • First Contact Resolution (FCR).

  • Customer Effort (CES)

  • Customer Satisfaction (CSAT)

  • Net Promoter Score (NPS)

Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer insights.

Let’s talk solutions!

24/7/365 Availability!

Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.

Get a free quote

Tomorrow’s technology today

Get access to the latest contact center technology to bridge the gap between your brand and your customers. Yours, ours, or a 3rd party’s – we use the best customer service tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.

The secret of our flexibility lies in over 18 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you need.

Contact-Center- Landing Page
All our call center outsourcing solutions offer the full extent of our multilingual capabilities and over 18 years of BPO and KPO experience across top industries.

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

We’re able to integrate with:

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Get in touch and learn more about our Multilingual Contact Center Outsourcing

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.

Our Insights into Outsourcing

Text-based customer support VS phone-based

September 5th, 2022|Tags: |

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]

What is Customer Experience Management (CXM)?

August 11th, 2022|Tags: |

Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]