Outsourced Customer Experience Service in Romania

Outsourced call center services in Romania

The European country that will make a difference to your outsourcing plans. An East European outsourcing location is hot on the radar of value-driven and customer-oriented businesses. Romania has been steadily climbing in rankings and is currently one of the Top 10 BPO and KPO locations in Europe according to the Tholons Top 100 Outsourcing Destinations 2015.

24/7 Cost Competitive Outsourcing Solutions in over 35 Languages

Conectys has chosen Romania to offer you a unique mix of outsourced services based on local multilingual and multicultural talent, global processes, and proprietary Business Process as a Service technology. If you are looking for an outsourcing company in Eastern Europe to help accelerate your European and global expansion, look no further.

With over 17 years of experience in call center outsourcing services, Conectys is the perfect match for you.

Outsourcing call centre services Romania

Why are we the best outsourcing partner?

From our headquarters in Eastern Europe, we find the best multilingual, multicultural agents and equip them with the best processes and tools to bring you value at a competitive price.

Conectys is more than a Romanian call center provider.

Let’s talk!

Conectys is a one-stop shop:

  • 24/7, accent-free call centre support in over 35 languages

  • high scalability and cost-competitive infrastructure from 5 global locations

  • multichannel call centre solutions

  • consumer insights through real-time tracking of Customer Satisfaction and Net Promoter Score

  • tenured consultants who work with you to analyse and improve processes

  • a culture of collaborative, outcome focused partnerships

  • up to 60% cost reduction compared to onshore service delivery

  • award-winning European call centre solutions

call centre services Romania

Outsource your customer experience services for:

  • Lower cost – It registers a lower cost of living and labour than Western Europe.

  • Talent pool – It supplies businesses with over 300,000 highly skilled, graduates every year, 3 times more than neighbouring outsourcing destinations.

  • Multilingual: It offers a rich pool of bilingual / trilingual speakers.

  • Business continuity: It enjoys a temperate climate, without the threat of major natural disasters.

  • Technology: It’s among Top 5 European countries in telecommunication and internet infrastructure.

  • Proximity : It’s less than 3 hours away by plane from all major European hubs.

FEATURED CLIENTS

PHILIPPINES CALL CENTER SERVICES Featured client
PHILIPPINES CALL CENTER SERVICES Featured client
PHILIPPINES CALL CENTER SERVICES Featured client

As far as industry experts are concerned but nothing makes us happier than earning the praise and respect of our clients.

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

10+ locations, 35+ languages, WFH agents, and 24/7.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

We’re able to integrate with:

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015
testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Talk to one of our sales representatives!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.

Our Insights into Outsourcing

  • how robotic process automation works

How Does Robotic Process Automation Work?

January 14th, 2022|Tags: |

Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]

  • why is digital transformation important

Why Is Digital Transformation Important?

January 4th, 2022|Tags: |

Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]

  • how to measure the effectiveness of chatbots

How to Measure Effectiveness of Chatbot?

December 14th, 2021|Tags: |

Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to [...]