For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers.
But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, hard look at their business models.
While we do not claim to hold the keys to the castle, the way Conectys is built and the perspective on outsourcing we gained in our 11 years as a service provider have proven time and again that there is a better way of doing business than what the legacy providers have led you to believe.
1. Conectys is a smart medium-sized Business Process Outsourcing provider.
Both our capacity and hierarchy enable us to take full advantage of a nimble mix of people, processes, and technology. We attract, retain, and promote valuable teams. That is visible in the streamlined processes they have honed during their time with us, and in the choice of technology, we use today.
2. People are the soul of Conectys. We call them Conectysians but what they really are is a force to reckon with.
From our juniors to the executive and C-suite professionals, our versatile, multilingual workforce enables us as a company to take on global and truly innovative projects. For them, we invest in training and certification programs, personalized Career Paths, internal engagement initiatives, and events organized together with our customers. Automation might change market dynamics but it amounts to nothing without talented people to put it to good use.
3. Customers are partners.
Our business model does not only celebrate the people on our teams, but also those that seek our outsourcing expertise. We see customers as partners. Some of them have been with us for over 8 years. Why? Because we are a sharing culture – we communicate openly with our customers, sharing insights and data every step of the way. We believe customer obsession begins with our customers and continues to theirs. Calls, meetings, and visits to our or their site are all in a day’s work at Conectys, and we are proud to always be there for our customers, sharing their successes and their risks, always going the extra mile.
4. We judge our growth by our customers’ growth.
New projects are always good but do you know what is even better? Organic growth – when existing customers appreciate our partnership and value our activity so much that they trust us to help them reach even greater heights by broadening the scope of our collaboration. Growing our customers’ business globally, helping them expand to Europe, the Americas, or even APAC, ensuring 24/7 service delivery, and multilingual coverage in over 35 languages are all signs of a healthy, strong business relationship.
This, and so much more, is what makes Conectys different. In today’s world, it takes more than pricing to drive the business forward. Oftentimes, it is a part-planned, part-serendipitous combination of culture, talent, analytics, and vision.
Success is what you make of it. At Conectys, your success is our success.
Recent Posts
How to Create a Customer Experience Strategy?
Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing to pay more for products or services if they get [...]
How to Create a Memorable Customer Experience
The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and efficient customer service. Are you wondering how to gain a [...]
What Are the Drivers of Digital Transformation?
An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, and use data analytics to make more accurate business decisions, [...]
What Does Retail Customer Service Experience Mean?
The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions that allow them to operate effectively and efficiently, while providing [...]
