Share This Story, Choose Your Platform!

Published On: January 21st, 2020|Comments Off on Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?|4.1 min read|816 words|Views: 1394|

Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) Volume has exceeded resources, or 2) Advanced expertise has become a requirement. Although these scenarios look different from company to company, the underlying mindset is almost always the same: “We need help and need to find it outside our own walls.”

Here are a few key indicators you might fall into this category, and may be ready for outsourcing:
You don’t have enough personnel to keep up with your customer demand.
Your costs aren’t sustainable, and you need to find a way to improve your profit margins.
You have a solid program or product, but need help with the workforce aspect of running the business (recruitment, staffing, management, etc.) or you need help moving into a new market.
If any (or all) of these sound like your current situation, you might want to think about talking with a qualified business process outsourcing (BPO) partner like Conectys to understand outsourcing pros and cons. We’ve found that many people assume all BPO engagements fit one certain mold, but the reality is that we customize nearly every one of our relationships our clients’ level of readiness, maturity and most pressing needs. We like to think of these tiers of services in the context of ‘crawling,’ ‘walking’ and ‘running’ – and we can meet you at whichever stage you’re in.

conectys global bpo
Let’s talk solutions!

Crawling: Start Slowly with a Strong Foundation

Let’s say you’re an early-stage startup that is growing well and starting to get more demand than you can comfortably handle with your current resources. You may not have basic software systems in place, like a customer relationship management (CRM) software, or might be lacking a way to handle support tickets and document phone calls.

Maybe you don’t have a system for following your leads through past the close of a sale, or for linking various touchpoints with a customer together and could use some help putting this in place. Especially if you’re in a fast growth phase, it’s extremely important to start with the right tech solutions, get proper training and ensure the people using those systems have ample training as well. This can set you up to scale successfully, and prepare you for an array of other more sophisticated techniques later down the road. And as you might’ve guessed, we can help you with all of this. Our patented all in one ConectysOS CRM is an an industry recognized Automation Project of the Year finalist.  It’s standard features connect quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.  We offer this application to our clients free of charge.

Walking: Move Toward an Integrated Ecosystem

Maybe you’re a little further along in your business’ development and have a solid tech foundation, but are using disparate systems. You might have a CRM system, a separate marketing automation system and a customer support system – and none of them are exchanging information between them. You know all too well how frustrating it is to try to generate reports from each of these systems and then spend time combing through them and trying to make sense of them.

One of the advantages of outsourcing is being able to maximize the benefits of having these tools if you integrate them, which is the next step toward better insights and greater company-wide efficiency. At Conectys, we regularly integrate numerous software systems for our clients, and help train them on how to use these tools to work together and give them the information they need.

Running: Scale Seamlessly

This tier is a bit different than the other two, because if you’re a midsize or enterprise company that’s growing rapidly, you might need more nuanced support. Of course, you could still need some technical help or customer service staffing, but you might also need some help with reining in costs, upgrading the professionalism of your staff, incorporating more languages into your customer service repertoire or launching a product in a market with which you’re not familiar.

This is when you’d need a true partner that can meet these needs, and anticipate the ones that are sure to follow. At Conectys, we have 35+ languages available and multiple locations around the globe, along with deep experience in tech, building the right teams and customer service.

We’d love to get you up to speed in any of these tiers, and continue guiding you with value-added insights. Please contact us if you’d like to learn more about how we can help you go from struggling to crawling, crawling to walking, walking to running – to soaring.

Conectys Global BPOPrepare for the Shift to Self Service Customer Service in 3 Easy Steps
conectys hqWhy BPO Partners Are Essential To Your Success With New Tech
Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?

Intrigued about oursourcing?

Get in touch with our sales team now!

Contact sales now

Recent  Posts

  • create a customer experience strategy

How to Create a Customer Experience Strategy?

June 3rd, 2022|Comments Off on How to Create a Customer Experience Strategy?

Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing to pay more for products or services if they get [...]

  • memorable customer experience

How to Create a Memorable Customer Experience

May 27th, 2022|Comments Off on How to Create a Memorable Customer Experience

The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and efficient customer service. Are you wondering how to gain a [...]

  • drivers of digital transformation

What Are the Drivers of Digital Transformation?

May 24th, 2022|Comments Off on What Are the Drivers of Digital Transformation?

An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, and use data analytics to make more accurate business decisions, [...]

  • retail customer service experience

What Does Retail Customer Service Experience Mean?

May 22nd, 2022|Comments Off on What Does Retail Customer Service Experience Mean?

The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions that allow them to operate effectively and efficiently, while providing [...]

Related Posts