When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much more, especially in the context of business processes and company growth. In fact, many of the world’s most trusted and successful brands rely on outsourcing some of their core functions in order to streamline operations and allow their team members to focus on their primary strengths. You might be surprised by just how many Fortune 500 companies engage in outsourcing, and love the results. Here’s why.
Expedited, Supported Scaling
If there’s one thing that Fortune 500 companies have in common, it’s some sort of hockey stick growth trajectory. They’ve all experienced tremendous success and significant sales volumes. But with growth often comes growing pains, which can manifest as a lack of sufficient staffing, incomplete employee and customer onboarding, unsatisfactory IT architecture and inadequate technology – to name a few. In order to grow and remain strong (rather than spiking and fizzling), the best companies turn to outsourcing.
By trusting a qualified business process outsourcing (BPO) partner like Conectys, well-established brands can ensure they have ample support through every stage of the scaling process. They can move faster and more seamlessly with the help of a partner that is used to working quickly and supplying companies with the customer service, technical and other specialized help they need with very little notice. And the personnel they provide are highly trained, extremely professional and ready to be deployed whenever needed.
Value-Added Insights
One of the best kept secrets of working with a top tier outsourcing provider like Conectys is the benefit of value-added insights we provide. BPO partners don’t just deliver services; at least this shouldn’t be all that they do. In addition to giving you support with customer service or your IT needs, your BPO partner should also give you relevant and actionable business insights to help you grow.
From working with numerous companies that are on a high-growth path, we have deep expertise and the resources to identify gaps in your business and help you fix them. This might not be the primary reason that Fortune 500 companies seek outsourcing engagements, but it’s absolutely one of the ways in which they get priceless value from the relationships. And it’s also why many of them continue these relationships for the long haul.
Customer Feedback
Many companies, even the biggest players, struggle with knowing how to get accurate and regular feedback from their customers – and then do something with it. So, many times, they tap a qualified BPO partner to help them commission customer surveys and then interpret the data.
At Conectys, we use tools like the Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) internally to gauge levels of customer contentment and consistently measure how we’re performing – and we provide these same services to our customers. Whether you already gather customer feedback in some way, shape or form, or you need to start from scratch, we can help.
And once we get you the results, we can analyze them for you and give you keen insights into how to make improvements to boost your customer experience. We regularly help our clients better their customer retention rates this way, and can do the same for you.
All sizes of businesses can benefit from outsourcing, but many of the most well-known, well-loved Fortune 500 brands understand the value of outsourcing key business functions to a qualified team best of all. This type of strategic move can help anyone improve their efficiency and grow their revenue.
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