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Outsourced CX and UGC Moderation insights
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Hit a Business Plateau? One of these 3 Actions is the Answer
There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 million, $30 million, $100 million - and so on). But others [...]
Tips for Consistent Messaging Across Multiple Channels
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging goes a long way. First, consistency is valued in all relationships. [...]
3 Tips to Ensure Your Employees Embody Your Brand Personality
It can be difficult enough to maintain a consistent personality for your brand when all your employees sit in one office building. When they’re spread out among numerous offices in locations around the world, it can seem nearly impossible to achieve [...]
Why your New Product Launch Strategy is Failing
It’s almost always an exciting time when you’re about to bring a new product to the market. Maybe you’ve been working on the product for years and it’s finally ready, or perhaps you’ve come up with the next iteration of a [...]
Unlikely Power Couple: Regulated Industries & Social Media Moderation
Did you know there are currently 3.484 billion people actively using social media around the world? To put that in perspective, that comes out to roughly 45 percent of our global population. And while the pervasiveness of social media may be [...]
How to Identify & Combat Stress in the Call Center Environment
It’s not hard to see why contact centers are a very stressful work environment - and this doesn’t just affect the agents on the front lines. It’s something that CEOs and business owners must pay attention to, as well, because excessive [...]
Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader do when caught [...]
How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers today are being said to “shop with their emotions, rather than [...]
4 Overlooked Ways that Outsourcing Reduces Business Risk
Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. Let's talk solutions! As you work to grow your business, most CEOs are [...]
Outsourced CX and UGC Moderation insights
