Blog2022-02-17T11:01:55+02:00

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Outsourced CX and UGC Moderation insights

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How to Choose the Right Outsourcing Provider

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research outsourcing providers. But do [...]

April 2nd, 2020|Comments Off on How to Choose the Right Outsourcing Provider

Scale and continuity in the #CoronaVirus pandemic

Work from home is a big topic these days   … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially [...]

March 18th, 2020|Comments Off on Scale and continuity in the #CoronaVirus pandemic

How do BPOs help drive customer loyalty for your customers?

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on [...]

March 9th, 2020|Comments Off on How do BPOs help drive customer loyalty for your customers?

What Do Customers Really Think About Your Brand?

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand [...]

March 5th, 2020|Comments Off on What Do Customers Really Think About Your Brand?

5 Secrets to Superb Customer Satisfaction

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. How to maintain superb customer service? Keeping customers is hands down more cost-effective than [...]

March 2nd, 2020|Tags: |Comments Off on 5 Secrets to Superb Customer Satisfaction
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