So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research outsourcing providers. But do [...]
Conectys2021-09-21T10:05:47+03:00April 2nd, 2020|Comments Off on How to Choose the Right Outsourcing Provider
Work from home is a big topic these days … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially [...]
Conectys2021-07-19T15:27:32+03:00March 18th, 2020|Comments Off on Scale and continuity in the #CoronaVirus pandemic
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. [...]
Conectys2021-07-19T15:27:32+03:00March 16th, 2020|Comments Off on High Tech Companies: Use These 3 Techniques to Help Customers in 2020
The most important asset for any business is their employees As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the recruitment process and [...]
Conectys2021-10-29T12:01:45+03:00March 15th, 2020|Tags: Business|Comments Off on Your Guide to Recruiting Great Staff alongside your Outsourcing Partner
What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. [...]
Conectys2021-07-19T15:27:32+03:00March 10th, 2020|Comments Off on What are the most necessary elements you need in an outsourcing partner?
First: why is customer loyalty even important? Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on [...]
Conectys2021-07-19T15:27:32+03:00March 9th, 2020|Comments Off on How do BPOs help drive customer loyalty for your customers?
Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand [...]
Conectys2021-07-19T15:27:32+03:00March 5th, 2020|Comments Off on What Do Customers Really Think About Your Brand?
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. How to maintain superb customer service? Keeping customers is hands down more cost-effective than [...]
Conectys2022-03-11T10:01:28+02:00March 2nd, 2020|Tags: Customer Support|Comments Off on 5 Secrets to Superb Customer Satisfaction
When one of your main channels of communication with your customers is the phone, there’s a lot riding on your ability to meet their needs via a single conversation. Your customer service team is likely trained on the [...]
Conectys2022-03-15T09:11:38+02:00February 28th, 2020|Tags: Call Center|Comments Off on A Fool-Proof Formula for Wowing Customers from the First Phone Call