Outsourced CX and UGC Moderation insights
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Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader do when caught [...]
How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers today are being said to “shop with their emotions, rather than [...]
4 Overlooked Ways that Outsourcing Reduces Business Risk
Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. As you work to grow your business, most CEOs are eager to find ways to improve operations and reduce business [...]
How Fast is Too Fast when Scaling your Business?
Here are some ways to know. High tech startups are notorious for growing fast, and often trying to scale as soon as growth seems consistent. But if you’re wondering “when to scale my business,” it’s in your best interest to tread [...]
So you’ve Gathered Customer Feedback… Now What?
What comes next after you’ve amassed customer feedback through sources like CSAT and NPS? We break it down in today’s blog post. We’ve written many times about the importance of gathering customer feedback. And we regularly help our clients get [...]
Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for 2019, customer experience (CX) did not claim the number one spot [...]
“I have found Conectys to be an excellent partner. They have some very high quality individuals and have proved on several occasions their willingness to adapt to the changing needs of the business”
Global Payments Solution Provider, Global Payments Solution Provider“Conectys has helped us improve efficiency by more than 30% year on year for 4 consecutive years and continue to find new ways to go further.”
Head of Operations, Legal Entity Data Management Industry, Head of Operations, Legal Entity Data Management Industry“Outstanding partnership so far! VERY responsive and flexible.”
Global Consumer Products and Services Company, Global Payments Solution Provider
Outsourced CX and UGC Moderation insights
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