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Outsourced CX and UGC Moderation insights

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What do we mean when we say “co-creation?”

What is Co-creation? Our world at Conectys is about delivering outsourcing excellence around customer experience (CX) and user-generated content (UGC). We do this every day, grow at doing it, and are up to 10 global delivery centers, 24/7 [...]

July 8th, 2020|Tags: |Comments Off on What do we mean when we say “co-creation?”

Ways to reduce customer service response time

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s [...]

June 5th, 2020|Comments Off on Ways to reduce customer service response time

Ways to measure customer success at scale

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS or Net Promoter Score. [...]

May 13th, 2020|Tags: |Comments Off on Ways to measure customer success at scale

Cultivating joy in the global workplace

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic [...]

April 13th, 2020|Comments Off on Cultivating joy in the global workplace
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