Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
Moderating the Metaverse. What do we know? The Introduction
We’ve been hearing quite a bit about the “metaverse” recently. Microsoft has one version planned for early 2022, and Facebook has already launched elements of it as “the successor to the mobile Internet.” There are different definitions and approaches to what exactly the “metaverse” is, but essentially it will be an avatar-driven series of interconnected digital spaces -- think virtual or augmented reality, at first -- where you can do things you [...]
How Digital Technology Is Employed In Managing The Customer Experience?
You’ll probably agree that the development of technology has been so impressive over the last few years that it has drastically changed our reality. Although constant innovations equal lots of modifications, these adjustments usually help to change the world for the better. What is digital transformation, and what’s the role of digital technology in managing the customer experience? Keep reading! What is digital transformation and digital technology? The phrase [...]
What Is the Connection Between Digital Transformation and Customer Experience?
We live in a time when almost every industry is so competitive that companies have to fight for customers. In order to stay on the cutting edge, it’s crucial to undergo digital transformation and tailor your business activities to the changing world and high expectations of modern customers. What is the connection between digital transformation and customer experience? Keep reading! What is digital transformation? To start talking about the [...]
What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. However, now times have changed and outstanding quality of service becomes vital in virtually every market sector. The situation is no different when it comes to the healthcare industry. How to obtain feedback on the customer patient’s experience and increase profits of your institution? Keep reading! What is the patient’s experience? To [...]
How to Measure Customer Experience? 10 Metrics
As a company owner, you probably know that a satisfied customer is willing to buy more and return to your store or institution in the future. This translates into increased profits, better brand recognition, and greater loyalty. How do you measure customer experience? Have a look at the list of 10 metrics that will help you take your business to the next level! Why is customer experience so important? [...]
What Makes a Great Customer Experience? How to Improve It?
What Makes a Great Customer Experience? Wondering what makes a great customer experience? Are you a business owner trying to develop a strategy that will boost customer satisfaction and encourage people to shop at your store? Keep reading our entry to help your company enter a new level. What is customer experience? Although many people think that “customer experience” is a synonym for “customer service”, it’s far from the [...]
Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If you’ve ever come across the term customer experience, you probably know that most companies put great emphasis on this business element. But why is it so important, and how can it boost your company's profits? Customer experience - what is it? Customer experience denotes all elements and activities that affect the overall impression the customer has when purchasing your goods. [...]
A guide to rapid-scale hiring – Whitepaper
Last week, we put together a guide to rapid-scale hiring, based on some work we did with a large social media client in 2020, where we increased headcount 135% across eight months and multiple global regions. As COVID starts to wane and we know some businesses are refocused on high-growth strategies, they need a good mix of people and automation to get there. Check out this guide and if you have [...]
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 years. RPA is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One of the pieces within the 90 minutes, about the travel industry itself’s approach to post-pandemic business, talked about a “Gray Wave” already happening. That means that elderly citizens (i.e. gray hair) [...]