Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.


Right-shoring vs. Offshoring, and thinking about cost

A guide to outsourcing models by location: which one is your perfect fit? Companies usually start an adventure with outsourcing when seeking additional efficiencies, planning to increase competitiveness, or growing business abroad without taking significant investments in their human resources or costly infrastructure. With outsourcing, organizations can focus on the development of their core activities instead of fighting with the day-to-day running of their business operations. However, to do [...]

January 3rd, 2023|Tags: |

The elements that create a remarkable customer experience

A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in it is a great way to optimize the operation of the entire enterprise and save precious time that can be devoted to refining your marketing strategy or developing other aspects. Also, finding a reliable customer experience is a silver [...]

September 20th, 2022|Tags: |

The influence of company culture on customer experience

A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely to draw top talent that prioritizes shared values if its culture is more clearly defined. What is employee engagement? Employees who have a sense of belonging to their company put in [...]

September 14th, 2022|Tags: |

Text-based customer support VS phone-based

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have their strengths and weaknesses and also differences. Companies need to know that so they can anticipate what each can serve, and what can go wrong with these customer support services. What [...]

September 5th, 2022|Tags: |

What is Customer Experience Management (CXM)?

Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication management (CCM), archiving, and customer journey management (CJM) considered to fine-tune the customer experience.  Why customer experience management is important? What is its positive impact to business performance? A happy client [...]

August 11th, 2022|Tags: |

How to Create a Customer Experience Strategy?

Although the process of creating a customer experience (CX) strategy isn’t a piece of cake, the juice is worth the squeeze. According to numerous research, buyers are willing to pay more for products or services if they get a service meeting their expectations. How to create a customer experience strategy and why is it so important? What is a customer experience strategy? In simple terms, a customer experience strategy [...]

June 3rd, 2022|Tags: |

How to Create a Memorable Customer Experience

The importance of customer experience is growing year by year, as an increasing number of buyers are willing to pay for products more, provided they get outstanding and efficient customer service. Are you wondering how to gain a competitive edge over your market rivals in this field? Keep reading to find out how to create a memorable experience for the customer! 5 tips on how to create a memorable [...]

May 27th, 2022|Tags: |

What Are the Drivers of Digital Transformation?

An increasing number of businesses decide to undergo digital transformation. The use of artificial intelligence, and machine learning allow companies to automate non-routine tasks, increase their operational efficiency, and use data analytics to make more accurate business decisions, so the juice is certainly worth the squeeze. What are the drivers of digital transformation? Read our article to learn more! Digital transformation - what is it? Digital transformation is the [...]

May 24th, 2022|Tags: |

What Does Retail Customer Service Experience Mean?

The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions that allow them to operate effectively and efficiently, while providing buyers with services and products meeting their expectations. What does retail customer service experience mean and what should you do to improve it? Retail customer service experience - meaning So, what [...]

May 22nd, 2022|Tags: |

One or multiple vendors for customer experience outsourcing: what suits your company best

The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple vendors for over a decade by now. However, in the last few years, you’re increasingly seeing this model as the norm. It’s usually only about 3-5 vendors that a company will select for a CX project; we’re not talking about 20+ [...]

May 11th, 2022|Tags: |

Company news

Over the years of being amongst the top providers of outsourced customer service and content moderation solutions, we have gathered many stories and insights.

If we piqued your interest, give our announcement page a walkthrough. :)