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Some of Conectys’ 2020 accomplishments

The big focal point of the year, in both society and business, was obviously COVID. In order to explain some of our accomplishments in 2020, we thought we’d do a high-level look and then a specific section on [...]

December 15th, 2020|

Bring the call center into the future

Does the term “call center” have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that can’t answer their question directly, a significant journey to even [...]

November 12th, 2020|

Should you build your own chatbot?

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution. At [...]

October 20th, 2020|Tags: |
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