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The four types of BPO & contact center providers

The four types of BPO & contact center providers What are the four types of BPO + contact center providers? Hundreds of call center vendors claim to provide superior customer experience services like customer support, content moderation, and [...]

March 10th, 2021|

The race to be more digital

The core element of modern business is a race to be more digital -- the term is often “digital transformation.” This all looks different depending on the size of your company, usually: Smaller companies are trying to complete [...]

March 3rd, 2021|Tags: |

Call and contact center metrics that matter

Data is the new oil We keep hearing that and saying that in business circles. The biggest companies in the world these days certainly have maximized their use of data -- both consumer-level and organizationally -- to excel [...]

February 10th, 2021|

Content Moderation Trends for 2021

Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. Twitter) and their banning of certain public figures (i.e. then-U.S. President Trump). Entire episodes of podcasts were dedicated to content moderation, [...]

January 27th, 2021|Tags: |

Some of Conectys’ 2020 accomplishments

The big focal point of the year, in both society and business, was obviously COVID. In order to explain some of our accomplishments in 2020, we thought we’d do a high-level look and then a specific section on [...]

December 15th, 2020|

Bring the call center into the future

Does the term “call center” have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that can’t answer their question directly, a significant journey to even [...]

November 12th, 2020|
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