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Outsourced CX and UGC Moderation insights
Conectys Global BPO Solutions – Outsourcing made easy
Scale and continuity in the #CoronaVirus pandemic
Work from home is a big topic these days … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially -- to work [...]
High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are [...]
Your Guide to Recruiting Great Staff alongside your Outsourcing Partner
It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the [...]
What are the most necessary elements you need in an outsourcing partner?
What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its [...]
How do BPOs help drive customer loyalty for your customers?
First: why is customer loyalty even important? Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of [...]
What Do Customers Really Think About Your Brand?
Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand lets people know [...]
5 Secrets to Superb Customer Satisfaction
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down more cost-effective than obtaining new ones. Therefore, it is important that you [...]
A Fool-Proof Formula for Wowing Customers from the First Phone Call
When one of your main channels of communication with your customers is the phone, there’s a lot riding on your ability to meet their needs via a single conversation. Your customer service team is likely trained on the details of your [...]
How APAC companies can evaluate scalable outsourcing options
BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to [...]
Outsourced CX and UGC Moderation insights
