Outsourcing BPO: Customer Experience, UGC, UX - Conectys
Blog2021-12-17T11:50:53+02:00

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Outsourced CX and UGC Moderation insights

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Bring the call center into the future

Does the term “call center” have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that can’t answer their question directly, a significant journey to even [...]

November 12th, 2020|0 Comments

Should you build your own chatbot?

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution. At [...]

October 20th, 2020|Tags: |0 Comments
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