Blog2022-05-30T09:37:30+03:00

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Outsourced CX and UGC Moderation insights

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How do you identify and vet expertise?

This varies by industry and organization, to some extent, but for our world, let’s say you need an expert in customer experience. The approaches would typically be: Talk to others in your space Talk to former colleagues Talk [...]

April 12th, 2021|

The current state of expertise

In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, epidemiology in general, working from home, macroeconomics, diversity, and more. The problem has become: are people actually respecting and listening to [...]

April 1st, 2021|

The four types of BPO & contact center providers

The four types of BPO & contact center providers What are the four types of BPO + contact center providers? Hundreds of call center vendors claim to provide superior customer experience services like customer support, content moderation, and [...]

March 10th, 2021|

The race to be more digital

The core element of modern business is a race to be more digital -- the term is often “digital transformation.” This all looks different depending on the size of your company, usually: Smaller companies are trying to complete [...]

March 3rd, 2021|Tags: |

Call and contact center metrics that matter

Data is the new oil We keep hearing that and saying that in business circles. The biggest companies in the world these days certainly have maximized their use of data -- both consumer-level and organizationally -- to excel [...]

February 10th, 2021|

Content Moderation Trends for 2021

Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. Twitter) and their banning of certain public figures (i.e. then-U.S. President Trump). Entire episodes of podcasts were dedicated to content moderation, [...]

January 27th, 2021|Tags: |
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