Blog2021-03-01T16:30:20+02:00
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Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

Conectys Global BPO Solutions – Outsourcing made easy

Ways to reduce customer service response time

June 5th, 2020|

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest [...]

Gaming content moderation: How to do it better

June 4th, 2020|

The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free [...]

Ways to measure customer success at scale

May 13th, 2020|

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]

Cultivating joy in the global workplace

April 13th, 2020|

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot [...]

How to Choose the Right Outsourcing Provider

April 2nd, 2020|

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers. But do you know what to [...]

Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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