Outsourced CX and UGC Moderation insights
Conectys Global BPO – Outsourcing made easy
Your Guide to Retaining your Company Culture as you Begin Outsourcing
When you’re about to dive into an outsourcing engagement with a BPO partner, it’s common to be excited and nervous at the same time. You might be eagerly awaiting the improvements you expect to see in efficiency, customer retention and profitability, [...]
Team Building Activities to Nurture your Business on the Inside
When you’re in an executive role at a business, leading your team can be one of the most difficult challenges you face. With so many personalities to manage, strengths to consider and goals to keep in mind, it can be tough [...]
Three Reasons your Customer Support is Missing the Mark – And how to Fix It
The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too often, the best intentions of improving customer service practices fail to [...]
The Surprising Reason your Customer Service could Allow you to Start Charging More
Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them what they need for the lowest price. But even though budgets matter, research has found time and again that low price points are far [...]
Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?
Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) Volume has exceeded resources, or 2) Advanced expertise has become a [...]
Why Your Business Needs a Moderation Partner
In recent years, user-generated content (UGC) has become a force of nature. Whether you believe your business engages in a formal content marketing program, or not, odds are good that you have UGC in some format or another. For example, you [...]
“I have found Conectys to be an excellent partner. They have some very high quality individuals and have proved on several occasions their willingness to adapt to the changing needs of the business”
Global Payments Solution Provider, Global Payments Solution Provider“Conectys has helped us improve efficiency by more than 30% year on year for 4 consecutive years and continue to find new ways to go further.”
Head of Operations, Legal Entity Data Management Industry, Head of Operations, Legal Entity Data Management Industry“Outstanding partnership so far! VERY responsive and flexible.”
Global Consumer Products and Services Company, Global Payments Solution Provider
Outsourced CX and UGC Moderation insights
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