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Blog2020-11-03T09:36:49+02:00

Welcome to our Blog. Hope you enjoy the read

Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

Conectys Global BPO Solutions – Outsourcing made easy

Global collaboration: It begins with alignment

July 14th, 2020|

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. Those were: Co-creation and co-strategizing Trust Alignment and agreement All three concepts [...]

Building trust in global businesses: 1-to-1

July 10th, 2020|

Trust is the root of everything in business. If a partner doesn’t trust you, that partnership will end. Maybe not today or tomorrow, but it’s ending soon. The problem is, globally, the state of “trust” is fairly ambiguous. We talk about [...]

What do we mean when we say “co-creation?”

July 8th, 2020|

Our world at Conectys is about delivering outsourcing excellence around customer experience (CX) and user-generated content (UGC). We do this every day, grow at doing it, and are up to 10 global delivery centers, 24/7 coverage, and 35+ languages. We’ve been [...]

Ways to reduce customer service response time

June 5th, 2020|

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest [...]

Gaming content moderation: How to do it better

June 4th, 2020|

The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free [...]

Ways to measure customer success at scale

May 13th, 2020|

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]

Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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