Outsourcing BPO: Customer Experience, UGC, UX - Conectys

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Outsourced CX and UGC Moderation insights

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COVID and the doubling-down on flexibility and speed in B2B partnerships

The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, and with elasticity. Easier said than done, though. [...]

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