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Outsourced CX and UGC Moderation insights
What Is Customer Experience Analytics?
Customer experience has a huge impact on your company’s popularity, success, and revenues. If you are looking for an effective way to increase customer loyalty and lifetime value, smart measurement can help you do it. What is customer [...]
How to Improve Online Customer Experience?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how can you improve it? Keep reading to discover [...]
How to Create Robotic Process Automation?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What [...]
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure [...]
Why Is Digital Transformation Important?
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]
How to Measure Effectiveness of Chatbot?
Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to [...]
What Problem Does Chatbot Solve?
What Problem Does Chatbot Solve? Due to the rapid development of technology, more and more companies decide to invest in chatbots to refine their communication with potential customers. Although in the past, these solutions were applied solely to [...]
Moderating the Metaverse. What do we know? The Introduction
We’ve been hearing quite a bit about the “metaverse” recently. Microsoft has one version planned for early 2022, and Facebook has already launched elements of it as “the successor to the mobile Internet.” There are different definitions and approaches to [...]