Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely through phones and computers is now the norm. So, for companies to compete in the marketplace, they also need to offer these types of payment options to their customers. When done well, consumers are happy, companies enjoy more sales as a result of less payment friction… it’s a win-win all-around, right? Not [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer demand without adequate agent staffing (and ample training for those agents). But the unfortunate reality is that many of these businesses also see their call centers as a drain on their revenue. At Conectys, we regularly partner with companies of all sizes around the world who want to outsource their customer service [...]
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data but know they need to. In a survey by Tech Pro Research, the majority of respondents said their companies are collecting data, but 61% said they aren’t using a big data solution. In other words, data is often being gathered, but oftentimes through disparate sources that don’t exchange information or make meaningful use of it. This is a big problem. In [...]
The CEO’s Guide to a Rewarding BPO Relationship
So you’re the CEO of a rapidly growing company, and it’s pretty much your baby. You’ve likely invested your time, effort, ideas, money, blood, sweat and tears into the business – and it’s paying off. But as your growth has accelerated, it’s only natural you’ve come to the same crossroads that countless other entrepreneurs have: can we grow at this rate without help, or do [...]
Moderation in the Era of Microtransactions
Microtransactions, the small in-game payments you make to purchase special equipment or benefits, are becoming a steady source of income for game developers. The approach to these transactions, however, can create a ripple effect that is tearing apart entire teams of content moderators. According to GameSpot, developers like Microsoft are doing it right with special Req packs in their Halo 5: Guardians, taking in over $1 million in [...]
The Hidden Worth of Outsourcing Awards
EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on. The outsourcing world does not lack industry analysts and annual prizes. You might have even seen a few sparkling trophies on your outsourcing partner’s shelf the last time you visited. But who organizes these award competitions and are they any good? Conectys as the winner of many awards for outsourcing As the proud recipient of [...]
Pizza with the CEO? Why this Matters to Employee Job Satisfaction and our Internal Strategy
Recommendation of strategies to enhance job satisfaction in your company Think about all the frustrations that can come with hiring, managing, and retaining a group of people (your team members). If frustrations aren’t bad enough, high turnover and inadequate handling of your staff can cost your business in a big way. Case in point: One study found that the average cost of a single hiring error in 2017 was [...]
Do you Need AI Products? Here’s How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You can’t read the news without hearing about a new application for these tech tools, and none of us can escape the reality that automation and machines have a definite, large role in current and future businesses. It’s been reported that 80% of businesses surveyed already have some form of AI products in production in their organization, and that number will [...]
Give Us Your Partnership, We’ll Give You Brand Ambassadors
Does the following scenario sound familiar?You’ve grown your business with all your heart, energy, and resources. You’ve handpicked your team, and intentionally established a company culture you’re proud of. But now you’re growing rapidly, and can’t handle the demand with the current staff you have. You’re wondering if you should consider outsourcing.If you can relate to this scenario, you might also relate to the feeling of fear that bubbles up [...]
Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong
If you’re new to the world of outsourcing, you might be at square one, wondering: “what is BPO?” Or if you’ve dabbled with an outsourcing engagement in the past, you might think choosing a business processes outsourcing (BPO) partner is fairly straightforward. Check out the company website, determine if they seem qualified and then find out how much the services you need will cost. Whichever company can give you [...]