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Give Us Your Partnership, We’ll Give You Brand Ambassadors

Does the following scenario sound familiar?You’ve grown your business with all your heart, energy, and resources. You’ve handpicked your team, and intentionally established a company culture you’re proud of. But now you’re growing rapidly, and can’t handle the demand [...]

March 26th, 2018|Comments Off on Give Us Your Partnership, We’ll Give You Brand Ambassadors

As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture

If you’ve been keeping up with all we’ve been doing at Conectys, you’ve probably heard about how we’ve helped our clients grow notably - and how we have too. We’re all thrilled about this success, but like many [...]

March 12th, 2018|Comments Off on As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture

CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You

No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is a key to improving and keeping those customers. But it can be hard to know where to start with data collection [...]

February 19th, 2018|Tags: |Comments Off on CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You

The Surprising Impact of Agility on Your Customer Service

When you think “great customer service,” you probably don’t immediately think of the word “agility.” It might seem like friendly agents and the ability to quickly resolve problems would be the top criteria instead. But if you’re looking [...]

January 28th, 2018|Comments Off on The Surprising Impact of Agility on Your Customer Service
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