Outsourced CX and UGC Moderation insights
Conectys Global BPO Solutions – Outsourcing made easy
COVID and the doubling-down on flexibility and speed in B2B partnerships
The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, and with elasticity. Easier said than done, though. Let's [...]
Five major shifts in customer experience because of COVID
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of those? Let's talk solutions! [...]
COVID and the acceleration of customer experience trends
If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like this: Focus on safety Caring for customers Acceleration of digital services More [...]
RPA Projects: How long until implementation, and who is involved?
Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk about timelines and people Let's talk solutions! [...]
The mutating outsourcing contract
Outsourcing buyers are looking to gain access to some of the advantages of outsourcing in a more accentuated and formalized format: through the contract. Let's talk solutions! Some of the trends we are [...]
Why do RPA projects fail?
Last week, we wrote about the best processes to consider for Robotic Process Automation (RPA) projects. We are currently working on RPA projects internally; the rollout to clients will come down the road, so while we have internal knowledge, we’re presenting [...]
What are some good processes to start with RPA?
There can, unfortunately, be a belief among executives that automation is a “silver bullet” that can solve numerous problems around process and cost containment. There’s some evidence that some jobs lost to COVID are going to RPA or Robotic Process Automation. [...]
B2B during COVID: Core tenets similar, delivery methods very different
How B2B has changed, per McKinsey McKinsey recently launched a survey of B2B decision-makers across 11 countries, seven sectors, and 14 categories of spend. We’re obviously very interested in this space, and our CEO Arnold has dedicated two recent newsletters to [...]
B2B outsourcing and partnerships in “The New Normal”
Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the past few months, since about mid-May, he’s written two messages about how [...]
Outsourced CX and UGC Moderation insights
