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Blog2020-09-17T09:17:38+03:00

Welcome to our Blog. Hope you enjoy the read

Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

Conectys Global BPO Solutions – Outsourcing made easy

What do we mean when we say “co-creation?”

July 8th, 2020|

Our world at Conectys is about delivering outsourcing excellence around customer experience (CX) and user-generated content (UGC). We do this every day, grow at doing it, and are up to 10 global delivery centers, 24/7 coverage, and 35+ languages. We’ve been [...]

Ways to reduce customer service response time

June 5th, 2020|

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest [...]

Gaming content moderation: How to do it better

June 4th, 2020|

The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free [...]

Ways to measure customer success at scale

May 13th, 2020|

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]

Cultivating joy in the global workplace

April 13th, 2020|

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot [...]

“I have found Conectys to be an excellent partner. They have some very high quality individuals and have proved on several occasions their willingness to adapt to the changing needs of the business”

Global Payments Solution Provider, Global Payments Solution Provider

“Conectys has helped us improve efficiency by more than 30% year on year for 4 consecutive years and continue to find new ways to go further.”

Head of Operations, Legal Entity Data Management Industry, Head of Operations, Legal Entity Data Management Industry

“Outstanding partnership so far! VERY responsive and flexible.”

Global Consumer Products and Services Company, Global Payments Solution Provider
Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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