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Blog2020-07-01T21:56:00+03:00

Welcome to our Blog .Hope you enjoy the read

Outsourced CX and UGC Moderation insights

Conectys Global BPO – Outsourcing made easy

Scale and continuity in the #CoronaVirus pandemic

March 18th, 2020|

Work from home is a big topic these days… and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially -- to work from home. It’s [...]

High Tech Companies: Use These 3 Techniques to Help Customers in 2020

March 16th, 2020|

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are [...]

Your Guide to Recruiting Great Staff alongside your Outsourcing Partner

March 15th, 2020|

It is a well-known fact that the most important asset for any business is their employees. As your company grows you will need to recruit and hire staff that’s aligned with your company goals and culture. Good staffing starts with the [...]

What are the most necessary elements you need in an outsourcing partner?

March 10th, 2020|

What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its [...]

How do BPOs help drive customer loyalty for your customers?

March 9th, 2020|

First: why is customer loyalty even important?  Aren’t the end financials of a business the most important metric to consider? Of course, those are often paramount. But even going back to 2015, we had data -- based on the analysis of [...]

What Do Customers Really Think About Your Brand?

March 5th, 2020|

Branding is one of the most critical parts of developing your business and the public perception of your company. Effective branding gives you a competitive edge by differentiating your company and your products and services from your competition. Your brand lets people know [...]

5 Secrets to Superb Customer Satisfaction

March 2nd, 2020|

Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down more cost-effective than obtaining new ones. Therefore, it is important that you [...]

A Fool-Proof Formula for Wowing Customers from the First Phone Call

February 28th, 2020|

When one of your main channels of communication with your customers is the phone, there’s a lot riding on your ability to meet their needs via a single conversation. Your customer service team is likely trained on the details of your [...]

How APAC companies can evaluate scalable outsourcing options

February 28th, 2020|

BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to [...]

“I have found Conectys to be an excellent partner. They have some very high quality individuals and have proved on several occasions their willingness to adapt to the changing needs of the business”

Global Payments Solution Provider, Global Payments Solution Provider

“Conectys has helped us improve efficiency by more than 30% year on year for 4 consecutive years and continue to find new ways to go further.”

Head of Operations, Legal Entity Data Management Industry, Head of Operations, Legal Entity Data Management Industry

“Outstanding partnership so far! VERY responsive and flexible.”

Global Consumer Products and Services Company, Global Payments Solution Provider
Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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