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The Best Kept Secrets of our Service Offerings
If you’ve heard about us in the past, odds are good that you’ve heard about our customer service and technical support services. We’ve become really well-known for these services, and are proud of our strong brand image. But [...]
Why Great Customer Service Means Being Everywhere at the Right Time
We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader [...]
Just Because your Industry is Highly Regulated Doesn’t Mean you Can’t Create a Stellar Customer Experience
As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws came into effect in May of this year. Along with it came some pretty stringent requirements around communication, security, and compliance. [...]
Put the Human Back in Customer Service
In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue becomes all but impossible, and without sales, an entire company can quickly crumble. There are many factors that fall under the [...]
Who Wins When Games Get Mentioned on Social Media
In its latest U.S. Gaming Trends report, Adobe highlights the enormous potential of the industry. The Adobe Digital Index (ADI) analyzed gaming visits, revenue, and social media stats for major game titles in 2015, with some surprising results. With gaming visits [...]
3 Proven Tips for Every CEO Scaling their Business
How do you scale a business's growth? 3 Tips As the CEO of a startup, you’re probably all too familiar with the statistic that more than half of businesses fail in the first four years. This can be [...]
How to Repair Online Reputation? 3 Simple Solutions
How to fix online reputation? 3 Solutions There’s no question that the Internet age has given businesses a wealth of opportunities in terms of marketing, customer reach, and much more. But there’s also a flip side to this [...]
3 Ways to Boost Mobile Operator Customer Service Experience
Mobile operators around the world are searching for market differentiators. In a time when mobile network quality, device availability, functionality, and pricing are directly comparable across markets, not even advertising or branding campaigns can change customer perceptions. The [...]
The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, there’s no denying the relevance of - and ongoing conversation around - fintech startups. Definitions of fintech can vary, but what all fintech share is that they’re “businesses that [...]
