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Don’t Make These 3 Mistakes when Engaging with a BPO Partner

Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard about outsourcing pros and cons? We get it. There’s a lot of confusion out there, and a big step like this [...]

September 24th, 2018|Comments Off on Don’t Make These 3 Mistakes when Engaging with a BPO Partner

5 Signs your Company’s Quality might be Slipping

As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working to increase the caliber of your brand’s presence, offerings, and customer experience. But measuring quality can be subjective, and a bit [...]

September 17th, 2018|Comments Off on 5 Signs your Company’s Quality might be Slipping

What is omni-channel and why should you care?

In the myriad of new marketing buzzwords that seem to pop up out of the blue every day, there are a few that might not be so annoyingly visible, but that we should take note of as being [...]

September 11th, 2018|Comments Off on What is omni-channel and why should you care?

Telecom Companies: Improve your NPS Scores in 3 Steps

Whether you lead a communications company, technology company or telecom company - odds are good that customer satisfaction has been tricky for you. Don’t take it too personally; these are tough industries and since society is increasingly dependent [...]

September 3rd, 2018|Comments Off on Telecom Companies: Improve your NPS Scores in 3 Steps
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