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We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader [...]

The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers today are being said to “shop with their [...]

Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. Let's talk solutions! As you work to grow your business, [...]

Here are some ways to know. High tech startups are notorious for growing fast, and often trying to scale as soon as growth seems consistent. But if you’re wondering “when to scale my business,” it’s in [...]

How can customer feedback be collected and used? What comes next after you’ve amassed customer feedback through sources like CSAT and NPS? We break it down in today’s blog post. We’ve written many times about the importance of [...]

Recently, we came across a report that greatly surprised us all. In the annual Top, 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for 2019, customer experience (CX) did not claim the [...]

There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing aren’t just necessary in order to find problems; [...]

Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a CEO to remain on the fence. One of the top BPO challenges we see, especially with high-growth startups, is a CEO who [...]

When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good reason. After all, one of the main specialties [...]