Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
The Best Way to Outsource
One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to analyse your needs and business strategy to suggest a BPO setup that will support your operations and bring you closer to your goals. The most [...]
Expand to Europe in 5 Easy Steps
When looking at Europe as a new market, you must consider the path you need to take to ensure your new customers enjoy their experience with your brand just as much as your existing fans. Here are the five easy steps to a successful European expansion and happy customers. 1. Measure twice and cut once It needs to be said: no amount of luck or [...]
The 7 Greatest Benefits of Outsourcing
What are the main benefits of outsourcing for companies However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations to an external service provider. 1. Specialised resources The pressure to excel in all areas of business is real. As real as it is impractical. A much simpler and effective [...]
How to Build a Better Business with Outsourcing? 4 Ways for Startups
Regardless of the industry, starting up a business is challenging Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find the time to recruit my new staff? Entrepreneur Magazine states that “Entrepreneurs have long seen outsourcing as a strategy reserved for big business, but technology [...]
How can Outsourcing Customer Service Reduce Costs?
How does outsourcing help reduce costs? It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There is no shortage of reasons to outsource, but possibly one of the most popular benefits is the cost reduction that comes along with it. But how can outsourcing customer service reduce costs? We’ve narrowed it down to 4 key ways [...]
Is Your Customer a Promoter or a Detractor?
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers are looking for, what they like, and dislike. Social media reviews, surveys, and focus groups are great ways to gather customer feedback and will aid in the success of your business. Social Media Reviews -get to know your customer better Social [...]
How Do Your Employees Work Best?
How to help employees succeed? It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, and can be challenging when you factor in the following considerations: Generational gaps Company culture Personality differences Leadership styles Individual adaptability and willingness to learn Previous employment experience Learning how employees work best can ensure managers and employees have [...]
Why Happy Employees Make Better Employees
Why is employee happiness important? In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are as much as 10% less productive. So why does happiness matter on the job? When we’re happy, our brains are more peaceful and we’re better able to handle challenges and solve problems, we’re more engaged with our work, are [...]
How Multilingual Customer Service Can Help Maximize Your Startup
When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world allows you to bridge the gap between different countries and different time zones, opening up your startup to more market penetration and revenue potential. But with international reach also come some common challenges. One of these is the language [...]
3 Steps to Get Your Team On Board with Outsourcing
When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for your leadership team to be excited about the shift. But it’s also just as common for the rest of your employees to feel some hesitation, or even downright resistance, to such a change. Whenever you make a move that impacts your personnel, it’s in everyone’s best interest to work through these roadblocks and be [...]