Blog2022-02-17T11:01:55+02:00

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Outsourced CX and UGC Moderation insights

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Why BPO Partners Are Essential To Your Success With New Tech

We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated software systems. Then they begin implementing new technology [...]

January 26th, 2020|Comments Off on Why BPO Partners Are Essential To Your Success With New Tech

Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the [...]

January 19th, 2020|Comments Off on Prepare for the Shift to Self Service Customer Service in 3 Easy Steps

Why Your Business Needs a Moderation Partner

In recent years, user-generated content (UGC) has become a force of nature. Whether you believe your business engages in a formal content marketing program, or not, odds are good that you have UGC in some format or another. [...]

January 18th, 2020|Comments Off on Why Your Business Needs a Moderation Partner

A Peek Behind the Curtain in Poland

In November of 2018, we began operations in a new site in Poznan, Poland. Just over six months later, our customers have felt the positive impact of this new location - and it’s thriving. We’ve found that outsourcing [...]

December 20th, 2019|Comments Off on A Peek Behind the Curtain in Poland

Hit a Business Plateau? One of these 3 Actions is the Answer

There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 million, $30 million, $100 million - and so [...]

December 8th, 2019|Comments Off on Hit a Business Plateau? One of these 3 Actions is the Answer
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