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Outsourced CX and UGC Moderation insights
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Fail-Proof Tips for Improving Agent Efficiency in Contact Centers
When it comes to business operations, efficiency is pivotal to success. The good news is that the right (even minor) tweaks at each layer of the business can bubble up and make a big difference - in your [...]
Why BPO Partners Are Essential To Your Success With New Tech
We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated software systems. Then they begin implementing new technology [...]
Is my Fast Growth Company Ready for Outsourcing – and is it a Good Fit for us?
Many companies first become interested in the advantages of outsourcing when they reach some sort of tipping point. This usually happens as a result of one of two things: 1) Volume has exceeded resources, or 2) Advanced expertise [...]
Prepare for the Shift to Self Service Customer Service in 3 Easy Steps
Customer experience has become the be-all, end-all in business; a clear indicator of customer retention and a clear predictor of business success. But, it’s complicated. Of course, this experience is heavily impacted by the customer journey and the [...]
Why Your Business Needs a Moderation Partner
In recent years, user-generated content (UGC) has become a force of nature. Whether you believe your business engages in a formal content marketing program, or not, odds are good that you have UGC in some format or another. [...]
Do you Have an Internal Dream Team Setting you up for BPO Success?
Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do [...]
Here’s What’s On The Horizon for Outsourcing Through 2020 – And Beyond
Whether you’re a big believer in strategic outsourcing, or are just considering it for the first time, you probably have your eye on the BPO industry. What does the future of outsourcing look like? Are there any outsourcing [...]
A Peek Behind the Curtain in Poland
In November of 2018, we began operations in a new site in Poznan, Poland. Just over six months later, our customers have felt the positive impact of this new location - and it’s thriving. We’ve found that outsourcing [...]
Hit a Business Plateau? One of these 3 Actions is the Answer
There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 million, $30 million, $100 million - and so [...]
