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Outsourced CX and UGC Moderation insights

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Why Happy Employees Make Better Employees

Why is employee happiness important? In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are as much as 10% less productive. So why [...]

February 7th, 2020|Tags: |Comments Off on Why Happy Employees Make Better Employees

How Multilingual Customer Service Can Help Maximize Your Startup

When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world allows you to bridge the gap between different [...]

February 5th, 2020|Comments Off on How Multilingual Customer Service Can Help Maximize Your Startup

3 Steps to Get Your Team On Board with Outsourcing

When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for your leadership team to be excited about the shift. But it’s also just as common for the rest of your employees to feel [...]

February 5th, 2020|Comments Off on 3 Steps to Get Your Team On Board with Outsourcing
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